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Absent Member.
Absent Member.
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Problems with 6.8c HA module install

Obtained the HA license file from HP and built two servers to support the HA configuration.  Just starting out, after the binary installs the files, running firstBootWizard, I get the message "An error has occurred".  after it asks for the arcsight.lic file.  The firstbootwizard.log shows the following:

java.util.zip.ZipException: error in opening zip file

        at java.util.zip.ZipFile.open(Native Method)

        at java.util.zip.ZipFile.<init>(ZipFile.java:215)

        at java.util.zip.ZipFile.<init>(ZipFile.java:145)

        at java.util.zip.ZipFile.<init>(ZipFile.java:159)

        at com.arcsight.wizard.FirstBootWizard$3.processNext(FirstBootWizard.java:413)

        at com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1.processNext(WizardPanelDescriptorBuilderBase.java:61)

        at com.arcsight.wizard.WizardProcessorBase.process(WizardProcessorBase.java:562)

        at com.arcsight.wizard.console.BaseWizardPanelImpl.next(BaseWizardPanelImpl.java:140)

        at com.arcsight.wizard.console.WizardParameterPanelImpl.ask(WizardParameterPanelImpl.java:81)

        at com.arcsight.wizard.console.BaseWizardPanelImpl.run(BaseWizardPanelImpl.java:78)

        at com.arcsight.wizard.console.WizardParameterPanelImpl.run(WizardParameterPanelImpl.java:21)

        at java.lang.Thread.run(Thread.java:745)

[2015-07-18 04:43:54,509][ERROR][builder.MyWizardImpl] java.lang.NullPointerException

HP support asked about file permissions, the license file is owned by user arcsight and the process is running as user arcsight.  Trying to follow the recommended procedure and install the HA module first before ESM.  Have verified the unzip util is available to the arcsight user.  Can't really tell from this what file it's looking for to unzip.

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New Member.

Re: Problems with 6.8c HA module install

Try to unzip the license with unzip command, and pass the .lic file directly to the wizard.

Should work.

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New Member..
New Member..

Re: Problems with 6.8c HA module install

As said you can try unzip it without the ArcSight Wizard it should work.

I've done the same with ESM. !

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Valued Contributor.. Valued Contributor..
Valued Contributor..

Re: Problems with 6.8c HA module install

Hello ,

Even I am facing this error and the same issue. Kindly let me know if you have fixed it and what steps were taken by you for this.

Regards,

Srikanth R

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Regular Contributor.
Regular Contributor.

Re: Problems with 6.8c HA module install

ArcSight ESM HA Error.png

Hello!

I have same problem. I can not run First Boot Wizard. How to solve this issue?

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