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Absent Member.
Absent Member.
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Support Site

Is it just me or is anyone else getting "Sorry, access denied" when submitting updates to tickets?

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Absent Member.
Absent Member.

Yep, that happens from time to time.

I'm clearing cookies+cache and it usually helps.

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Happening here as well.  Sometimes If I use firefox that helps, other times IE\Chrome\Firefox all have the same.

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Acclaimed Contributor.
Acclaimed Contributor.

Clear the hp cookies. Should resolve that.

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Honored Contributor.. Honored Contributor..
Honored Contributor..

I tried that, it fixes it for a day or so and then happens again (with chrome and firefox).  It seems IE doesnt have the issue with the access denied errors so IE seems to be the workaround.

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Acclaimed Contributor.
Acclaimed Contributor.

Sure... once you use it the cookies are back there. While I also find IE more resilient to the issue, I have seen it happen on IE.

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Honored Contributor.. Honored Contributor..
Honored Contributor..

I found that in Chrome if I set my cookies for the hp sites to be deleted on session closed that fixes it.  If you disable cookies completely it wont let you login, but setting the cookies to expire when browsing session ends fixes the issue.

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