bvuma_m Absent Member.
Absent Member.
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how to retrieve License on ESM 5.0

how to retrieve Lisence on ESM 5.0, we need to use this license for ESM 6.5c

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abezverkhyi Honored Contributor.
Honored Contributor.

Re: how to retrieve License on ESM 5.0

Hello,

As far as I know you need to make a support ticket, and ask to convert your ESM 5.0 license to 6.X compatible license. The keys are different - ESM all the way to 5.X is EPS-based licensing, ESM 6.X is GB/Day. Your license will be converted to GB/Day based on formula by HP (something like 1K EPS = 10 GB/day). After that HP sends you a new key (usually takes 1-3 business days).

HP has all licenses information in their database, so you just need a valid SAID and usually do not need your original license key.

This should cover your original question.

/Andrey

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bvuma_m Absent Member.
Absent Member.

Re: how to retrieve License on ESM 5.0

Hi Andrey,


Thanks for the reply, I managed to obtain the license from opt/arcsight directory on ESM 5.2 and copied using winSCP,  Thanks lot

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