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SMTP server error: 5.7.3 Authentication unsuccessful (535).

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Hello,

I am trying to setup the SMTP protocol to send and recieve the emails. after all the setup is done as suggested in the guide.

after that am trying to test the same using the amAction, am getting error as provided below.

I have added the mail.ini details as well.

[mail]
SMTP=1
SMTPserver=smtp.etisalat.corp.ae
email=assetmanager@etisalat.ae
displayname=Asset Manager
SMTPAuth=1

 

Indrakumar
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contacted the HP support and now i am able to send the emails.

regards,

Indra

Indrakumar

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11 Replies
Fleet Admiral Fleet Admiral
Fleet Admiral

Based on your error message screenshot I would suggest including "SMTP:" to the front of your email address.  If the email address is being obtained from the employee record EMail field then prefix the field value with "SMTP:"

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Hey Mark,

I have already done the same thing and restarted the APM as well. still no luck.

Regards,

Indra

Indrakumar
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Fleet Admiral Fleet Admiral
Fleet Admiral

I would contact HP Support.

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Hi Mark,

Thank you. I will be waiting for your response.

Regards,

Indra

Indrakumar

Hi Mark,

For this, is LDAP certificate mandatory, and if so can it acceppt the pb7 format even though it is mentioned as .pem is mandatory.

Regards,

Indra

Indrakumar
Fleet Admiral Fleet Admiral
Fleet Admiral

When I wrote "I would contact HP Support.", this was meant as a suggestion for you to contact HP Support with your issue regarding the SMTP errors.

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Fleet Admiral
Fleet Admiral

> When I wrote "I would contact HP Support.", this was meant as a suggestion for you ...

 

Perhaps you need to rephrase it as "Please contact MF Support for further help.".  🙂

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Lieutenant
Lieutenant

You have completed all the settings described on this page https://docs.software.hpe.com/AM/9.63/Content/Administration/ch14s02se02.html?

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Vice Admiral
Vice Admiral

Hi,

 

Can you confirm that you have configured Values in Messaging tab for Admin user.

R's headstrong

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Lieutenant
Lieutenant

I think you made a mistake and replied to the wrong user. 🙂

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contacted the HP support and now i am able to send the emails.

regards,

Indra

Indrakumar

View solution in original post

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