Single Sign on redirects to home page

[Siven]

Enviroment ; IIS 7.5 + Tomcat 7.0.35 -SSO Integrated Windows authentication, Asset manager Web 9.32. (along with fix provided by HP)

In the email , we provide the user with the link of "My request approvals" page. (business homepage, procurement)

When user clicks on this link, user is redirected to the Home page (welcome.js) and not the My request approvals page.

If we keep the session active, we always hit the My request approvals page until we clear cookies.

Any idea, what could be the problem ? why can't SSO work consistently to to hit my request approvals page everytime ?

Thanks

[1211 jack]

Hi Siven

[1211 jack]

Hi Siven

Regaarding this issue , do you have any error message on your client , if have , please send the screenshot to us

thanks

[Siven]

Hi Jack,

There is no error message on the client, SSO works fine in AM Web. As long as the session is active, the link redirects to the correct page. As I mentioned, once we clear cookies, refreshing the browser will redirect to home page.  Browser gets cookies from AM web. With Firebug trace,  only clue I got it loads welcome.js when the cookie is cleared.

Thanks