Absent Member.. Matt Brier Absent Member..
Absent Member..

Asset Manager 9.3: Planned duration on Work Order changing

We recently migrated from AssetCenter 4.32 to  Asset Manager 9.3.9416.  We have several work order models with a set time span in the planned duration field.  The problem we are now running into is when a technician updates the planned start date it automatically fills in the time with the current time which, in turn, automatically fills the planned end date with a date and the exact same time based on the duration and calendar.  For example a tech puts 05/18/2012 8:00:45 AM with a duration of 7 hours 30 minutes and the planned end autofils with 05/18/2012 4:30:45 PM which is correct.


However we are using those field for planning purposes and the time that gets entered isn't always the time we want so the technician updates the time to the right hour and minute before they modify the work order.  When they do that it changes the planned duration time, not the planned end time.  We have found that if they set the date, modify the ticket, change the time, modify the ticket it updates the planned end date as we want, but this adds an extra step for the technicians.  


Is there anyway to hardcode the planned duration so it never changes regardless of how the update the time?

2 Replies
Acclaimed Contributor.. Mark Cullen_1 Acclaimed Contributor..
Acclaimed Contributor..

Re: Asset Manager 9.3: Planned duration on Work Order changing

Sounds like a background agent is triggered for the autofill.  You could contact HP directly for turning this off but that is always a hassle.  What happens if you set the end date/time first?  What happens if you remove the end date/time value first then update the start date/time?

Jason_Dowd Acclaimed Contributor.
Acclaimed Contributor.

Re: Asset Manager 9.3: Planned duration on Work Order changing

Hi Matt,

  There are quite a few agents that operate around the work order process, and unfortunately unlike a lot of other agents they're not documented in the "Automated Software Mechanisms" manual. If the behavior isn't what you want, though, I'd open up a ticket with HP Support. Make sure to include exact steps to reproduce, and we'll take a look at it and see if there's a solution for you.



Jason Dowd
HPE Software Support

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