IGOR_HPE Absent Member.
Absent Member.

Failed to Authenticate Error

Greetings Experts,

So I have had Asset Manager 9.50 set up for a few months already and have never noticed this error. If I let Asset Manager's Tomcat services running for a week (maybe less, but more than a few days for sure), then I cannot login anymore with either an Admin account or any User account to the Web Client. The error I receive is "Failed to Authenticate"

If I reset the WebTier Tomcat service, everything works fine again for several days. This is very inconvenient because I do not notice when this happens and then I have to reset it once someone complains or I randomly stumble on it.

Also, with this error showing, I can still login to the Windows Client with the Admin/User without any problems. 

Any suggestions? 


- Igor 

1 Reply
Micro Focus Contributor
Micro Focus Contributor

Re: Failed to Authenticate Error

we are aslo facing the same issue, if any one resloved the issue please help us.

Many thanks in advacne.



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