Highlighted
Supriya25 Absent Member.
Absent Member.
461 views

Getting errors in automated process manager.

Jump to solution

When i run automated process manager , I get this error in case of one database :

2013/04/15 12:31:25.000 1 1 (0) The identifier of Asset Manager Automated Process Manager stored in the database ('005056A604BC') does not correspond to this machine ('000C29176113').\nIf you have installed Asset Manager Automated Process Manager on another machine, you must request a new license file.
 
while in case of all other databases , It works fine.
Supriya
Tags (1)
0 Likes
1 Solution

Accepted Solutions
Jason_Dowd Acclaimed Contributor.
Acclaimed Contributor.

Re: Getting errors in automated process manager.

Jump to solution

That error message means that the MAC address in your license file does match the MAC address of the server you are running the APM on. If they don't match, the APM will not validate your license and the AM database will lock everyone out in 1 week. If you think you specified the wrong MAC address, you can contact licensing and they will give you a new license with the correct one.

 

Jason Dowd
HPE Software Support

If this post has helped you resolve the issue, please flag it as solved.
1 Reply
Jason_Dowd Acclaimed Contributor.
Acclaimed Contributor.

Re: Getting errors in automated process manager.

Jump to solution

That error message means that the MAC address in your license file does match the MAC address of the server you are running the APM on. If they don't match, the APM will not validate your license and the AM database will lock everyone out in 1 week. If you think you specified the wrong MAC address, you can contact licensing and they will give you a new license with the correct one.

 

Jason Dowd
HPE Software Support

If this post has helped you resolve the issue, please flag it as solved.
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.