Absent Member.. SHOHAIB Absent Member..
Absent Member..
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HIPPA ERROR - 15

Hi,

 

One of the user is getting HIPPA ERROR -15 when they try to change the password.

 

Please kindly advice

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Absent Member.. RFox Absent Member..
Absent Member..

Re: HIPPA ERROR - 15

Hi

 

let's start with the basic details to get a picture of your issue:

 

1) AM version/build

2) steps to reproduce

3) does it appear for every user (even Admin) ?

4) exact error message

 

Please let us know

 

Regards

Reinhard  

Absent Member.. SHOHAIB Absent Member..
Absent Member..

Re: HIPPA ERROR - 15

Hi Rfox

1) AM version/build

1. The exact AssetCenter 5.22 build number?
Ans: 8671

2. The OS - (type & version) ?
Ans: Windows XP 5.1

3. The RDBMS (DB) - (type & version) - Oracle, DB2, SQL, Sybase ?
Ans: SQL SERVER 10.50.2500

4.The exact Connect-IT version
Ans: 4.10

2) steps to reproduce

Change the password for user
login to asset manager as user
change password woidow will appears
enter all the details for new password and click ok
gets error

3) does it appear for every user (even Admin) ?
no only for one user . Not for admin

4) exact error message
HIPPa ERROR - 15
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Acclaimed Contributor.. Mark Cullen_1 Acclaimed Contributor..
Acclaimed Contributor..

Re: HIPPA ERROR - 15

Based on your screenshot the HIPPA error is not as important as the other error.  This other error states only the admin can change the password.  I would start reviewing the end users security User Right; do they have the update ability for the password field?  I would then review their Profile tab on amEmplDept table for Password Administration section; Are you forcing a change (bResetPwd) but it is non-modifiable (bFixedPwd)?

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Absent Member.. RFox Absent Member..
Absent Member..

Re: HIPPA ERROR - 15

Hi SHOHAIB


what we can see is that AM522 is not supported with SQL SERVER 10.50

Refer to the SSO portal http://support.openview.hp.com
Search for Compatibility matrix of Asset Manager with appropriate version

Matrix can be opened or downloaded at user's choice

 

Kind regards
Reinhard

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Jason_Dowd Acclaimed Contributor.
Acclaimed Contributor.

Re: HIPPA ERROR - 15

Also, AM does not raise a "HIPPA ERROR", so that is something that you have customized in your system. Most probably it is part of the PasswordLib script library that runs when someone tries to change their password. I would look there first.

Jason Dowd
HPE Software Support

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