Absent Member.. vasanthapr335 Absent Member..
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Login 'XYZ' unknown. Access denied-Urgent

Hi Experts,

 

                   I am using AM 9.30 . I have created a new user with admin rights as attached in screen-shot.

But when i try to login using Windows client and web-client i am getting error like" Login 'XYZ' unknown. Access denied ". I have restarted the APM service. Still i am facing same issue. I have only 5 Named user license .

And except admin i dont have any other user in AM .

 

Please suggest ASAP .

 

Thanks .

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10 Replies
mahesh428 Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

Hi,

 

Can you deselcet all the options under the profile section except "Administration rights" and try?

 

Regards,

Mahesh.

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Priya_B Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

Uncheck the FOrce change option since we have the Password never Expires set already.

 

 

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Absent Member.. vasanthapr335 Absent Member..
Absent Member..

Re: Login 'XYZ' unknown. Access denied-Urgent

Hi Mahesh/Priya ,

 

                         I have already checked the options by unchecking the "Force Change" and Only Administrator rights .

Still getting same issue . I can only login as "Admin", for all rest of the users its giving same error .

Users are already created and it was logged in sucessfully when it was created . Now its giving issue.

 

 

Plz suggest .

 

 

Thanks

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Priya_B Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

Can you please forward the snapshot of App designer --> Login to the database, Action --> Activate Database and it will show license information.

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Priya_B Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

If you can join a quick Webex we can have a look.

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Absent Member.. vasanthapr335 Absent Member..
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Re: Login 'XYZ' unknown. Access denied-Urgent

Hi Priya,

 

                Thanks for your quick reply. Due to security issue i cant share  web-session .I have attached screen-shot which you asked . And when i try to start APM using Admin, its hanging . But i can login to windows client and app-designer  using Admin. 

 

Plz suggest .

 

 

Thanks

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Priya_B Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

When you say its hanging whats exactly happening ? Where does it hang ?  OPen APM GUI , In the Tools -->Main Options set a logfile then connect to the database.

 

Also, since your Admin user is working enable ADBlog , disconnect and login again with the other user which gives error.

 

To enable ADBLog. Hold Ctrl key --> Edit options , enable ADBlog by check and then give a path. CLose GUI . Login again with Admin Press F3 to see ADB log is ON . Logoff and login with another user . Send the ADBlog and APM log.

 

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Absent Member.. vasanthapr335 Absent Member..
Absent Member..

Re: Login 'XYZ' unknown. Access denied-Urgent

Hi Priya,

 

                    Isuue is solved .Now APM is running. First  I have created a user .Then i have assigned profiles "Helpdeskadmin" . Then i tried to login with that user . Gave error.Then i have assigned profile Admin rights.

And now its working.

But why it cant work if in the begining itself i give Admin rights ?

 

 

Thanks .

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Priya_B Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

Better to give only Admin rights only always as APM and App Designer need users with Admin rights only.

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Priya_B Absent Member.
Absent Member.

Re: Login 'XYZ' unknown. Access denied-Urgent

May I request you to mark this thread as resolved ? This will benefit all others following the forum.

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