AquaLoco Trusted Contributor.
Trusted Contributor.

Open up SM Web page for a ticket from within AM

Hello everyone,

In General - I am trying to figure out a way to have AM open up a browsers window based on a link stored in AM.

Specifically - I am storing the SM incident link within a custom AM field.  I would like AM users to be able to click on the link and rederict them to a browser to see the incident ticket relating to the asset.  Similar to way a link works within an email message.

Can this be done?


2 Replies
Absent Member.. Edward_Ulate_AM Absent Member..
Absent Member..

Re: Open up SM Web page for a ticket from within AM

Hi AquaLoco.


I was consulting if this could be possible and at this moment we dont have the way to do it as you wish, What I could recommend you are the steps documented in the "HP Asset Manager Web Implementation" about how to create a favorite.


*Web client
Using Microsoft Internet Explorer:
a. Display the screen that you want to add to the browser's favorites.
b. If this screen contains a list of records, define the display parameters for the list (tree or list
view, column sorting, filter).
c. Click the icon at the upper left of the Web client's workspace.
A link is created to the page and is added to Internet Explorer's favorites.
The screen's display parameters are also maintained.

Edward Ulate C.|SW Technical Support Consultant.
Asset Manager

Hewlett-Packard (SSO Portal)

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Acclaimed Contributor.. Mark Cullen_1 Acclaimed Contributor..
Acclaimed Contributor..

Re: Open up SM Web page for a ticket from within AM

Please review "AmActionExec()" function in programmer's reference pdf guide under Docs folder.

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