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AGing Mechnaism.- 500, status message = [Server Error]

UCMDB 10.32 CP25

Hi Experts,

A starnge thing happened in my environment today. I lost some of the data which was stored in Business Appliication CI Type. I don't have a clue how it got deleted from the environment. We had aging enabled in my environment but now when i went to check that it is not enabled now and giving me the error on the screen as :

Could not access HTTP invoker remote service at
[https://hpucmdbapp.domian.:8443/ucmdb-ui/services/CmdbOperationExecuterService]; nested
exception is Did not receive successful HTTP response: status code = 500,
status message = [Server Error].

Also when i am checking the custom reports also getting the same error in that too.

Does anyone encounter the similar error in their environment or do anyine have any idea why happened beacuse i am checking logs and not able to figure out what went wrong in my environmnet. Need urgent help on this




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We suggest to create a support ticket to do a deep investigation in the logs files.

Best Regards.

Melissa Carranza Mejias
Customer Support Engineer

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