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CI relationships aging off when we really don't want them to...

We have a set of "business applications" CI's defined which are "critical" to the business.  We related multiple Node CI's (Unix/WIndows) to them through an import from Excel.  It appears that the relationships have started to age off the system causing "critical asset" reports to no longer show all the correct systems.   The BusinessApp and Nodes still remain in the uCMDB but the relationship is gone.

How do we set these relationships to not age?  

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Re: CI relationships aging off when we really don't want them to...

Hello Ken ,

I hope you are doing great!

In the Ci type we need to work in the root mode and change the setting of the aging to False .

 

Best Regards ,

Melissa Carranza Mejias
Customer Support Engineer

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Re: CI relationships aging off when we really don't want them to...

Not sure what you mean by "root mode".

I believe the default for the containment CI-type is already set to false, see attached file

 

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Re: CI relationships aging off when we really don't want them to...

Hi Ken,

 

You'd want to disable aging on that particular relation type (CI Type manager), then it will be applied for all such relations (default value is aging enabled false). You can also check automatic aging settings on adapter level of your integration that imports relations (adapter can report relations with aging enabled). Or make it more often to update last access time on relations by more frequent excel import. Or use enrichments that would make an artificial touch on such relations. There are a plenty of ways to do so.

 

Hope that helps.

 

Regards,

Alex

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