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Super Contributor.
Super Contributor.
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Cant Upgrade UCMDB 10.31

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I've been trying to upgrade UCMDB 10.31 mainly to 10.32 but would always get the error message of this version is not supported each time you select the upgrade option. Now that 10.33 has come out I thought I'd try this version in case CP23 was causing an issue with the upgrade from 10.31 to 10.32. However,  I get exactly the same error when I try 10.31 to 10.33. I'm kind of lost as to how can UCMDB decide 10.31 to a higher patch level not be supported. Especially when I've managed to do the upgrade successfully within our Dev our environment previously. There must be some config held in the UCMDBServer folder that is corrupt if each time I tell the installer where UCMDB is currently located, it then says this is not supported for Upgrade.

Any help, advice etc would be most welcome as I'm a bit lost as to what is causing the problem.

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Trusted Contributor.
Trusted Contributor.

Re: Cant Upgrade UCMDB 10.31

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Hello,

Please try to do a new installation of the version you want to get installed, in this case is 10.32 or 10.33. In case you get the same error you should open a case with support team and they will be assist you on this issue.

Thank you,

Kind Regards.


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Respected Contributor.. Respected Contributor..
Respected Contributor..

Re: Cant Upgrade UCMDB 10.31

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if you can post system information it helps to find out the cause

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Trusted Contributor.
Trusted Contributor.

Re: Cant Upgrade UCMDB 10.31

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Hello,

Please try to do a new installation of the version you want to get installed, in this case is 10.32 or 10.33. In case you get the same error you should open a case with support team and they will be assist you on this issue.

Thank you,

Kind Regards.


If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation. “

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: Cant Upgrade UCMDB 10.31

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Hi ,

Any concern about the information provided ?

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation. “
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