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Connect-it Scenario: "Connection refused" error after upgrading ucmdb to 10.31

Dear folks,

I have a Connect-it (version 9.53) scenario that we developed when we installed the ucmdb v 10.01 a couple of years ago.  We recently upgraded the ucmdb to release 10.31 and now that scenario is not working.  These are the connections parameters as of now:

Server: hostname.mydomain.com

Port: 8080 ( I supposed I need to change this one to 8443)

User: connect-it user

Password: connect-it password (I validated that the password for this user was current)

RootContext: empty

Customer name: Default Client

Query Name: Connect-it_Query_1  (this is a valid query in the ucmdb)

My question is, are these the correct parameters once the system is upgraded?  It used to work before, but not anymore.  When I try to do a test connection this is what I get:

2017/02/21 16:52:0.000 0 4 Test the connection
2017/02/21 16:52:0.000 1 4 Connecting to the Universal CMDB server...
2017/02/21 16:52:0.000 2 4 Retrieving UCMDB Service, protocol=http, host=hostname.mccormick.com, port=8080, rootContext=
2017/02/21 16:52:1.000 2 1 (0) Connection error.
2017/02/21 16:52:1.000 2 1 (0) java.net.ConnectException: Connection refused: connect
2017/02/21 16:52:1.000 3 1 (0) Cause by java.net.ConnectException: Connection refused: connect
2017/02/21 16:52:1.000 1 1 (0) Connection test unsuccessful.

I would appreciate your input on this matter.  Please let me know if there something else I could tell you about this case that would help you in suggesting a solution.


Best regards,


1 Reply
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Connect-it Scenario: "Connection refused" error after upgrading ucmdb to 10.31

Go to the UCMDB JMX-Console --> Ports Management Services --> ComponentsConfigurations --> invoke

This will give you info what components are running on which ports. I'm not sure what technology Connect-IT connecting with but it's either Java or web servises. So, check axis2 and ucmdb-api. It will show if you need to use HTTP or HTTPS.

JMX-Console --> Ports Management Services --> Port Details will give you a port nuber for the protocol used...


-Dmitry Gomel, PMP
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