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ERROR CODE- 63000] Recnciliation issue

Hi

 

We are getting the below error when tring to re-run one of the discovery job for already discovered CI.

 

I have attached the error.log file here.

 

What will be the reason for this error?When i checked for CI "133e3f74525622549157b4bb05b7cfac" given in this error, Its not existing then why its still looking for this CI.?

 

 

 

2013-10-09 12:43:43,651 [Process Results Thread-Host Connection by WMI] (ResultsProcessing.java:871) ERROR - Error processing results, on job [Host Connection by WMI], on trigger CI [42296f1b6b522a226be9f963a6ea72a5]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : [ERROR CODE- 63000] appilog.common.system.exceptions.AppilogDataException: CMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 133e3f74525622549157b4bb05b7cfac : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : operation DataInAddOrUpdateData : operation com.hp.ucmdb.discovery.framework.world.operation.update.impl.WorldOperationCreateOrUpdateObjectBulk

 

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Re: ERROR CODE- 63000] Recnciliation issue

PFA error logs

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Re: ERROR CODE- 63000] Recnciliation issue

Could you please try to press right click on the discovery job and choose Clear Probe Result Cache for the probe?

Let us know if this helps.

Regards
-Dmitry Gomel, PMP
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Re: ERROR CODE- 63000] Recnciliation issue

Getting the same error..its urgent please help.

 

Any help appreciated.

 

Warm regards,

Milap

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Re: ERROR CODE- 63000] Recnciliation issue

I'm getting the same issue but not for a discovery, for a Connect-It scenario.

 

I logged a P2 with HP Support and they have so far been frustrating and practically refused to help me. Been a week since they last replied, seem to not give a sh!t about the issue.

 

2014/03/25 10:18:2.000	0	1	(0) \r\n--- Start of server-side exception ---\r\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nCMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]\nError while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]\nCMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 8fe4815d9cc9a29e9e95794fd1ffa70f : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID='520cb3f2b5fceaad610243b64c2d4722' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@5a8b3d89' Customer ID='1, id name: Default Client' \nContext='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''} : operation DataInBulkOperation : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID='a2ebc235fc3604c97b0cf2696f778f4e' Message='General CMDB request' Operation='com.hp.ucmdb.reconciliation.datain.operation.DataInBulkOperation : FAILED!! [ID=1098994331] [Customer ID=1] [Changer=UCMDB: User:admin,LoggedInUser:admin]                        [total=18.734   , manipulation= 0.125   , identification= 3.593   , identification.query= 2.328   , identification.match= 0.250   , merge= 6.359   , update= 8.204   , merge.query= 0.781   , merge.loa= 0.141   , update.model.topology= 0.094   , update.model.post_validation= 3.375   , update.model.db= 0.938   , update.history= 3.640   , update.loa= 0.047   ]  [durations: identify= 3.593 dataIn= 6.937] [Ignore From Cmdb-  0 Ignore From Bulk-  0 Merge Operations-  2 Merged CIs-    2 Type Changes-    2 Max Topology Level- 1] [Datas to update- 1002] [Referenced Data-    0] addOrUpdate    :  [Objects For Update- location(334) Workstation(334)] [Links For Update- membership(334)] [Referenced Objects-] [Referenced Links-] Message: nt' Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''}' Customer ID='1, id name: Default Client' \nContext='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB_CONTEXT,loggedInUser:{admin}''}\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:453)\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:197)\r\n at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)\r\n at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:571)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)\r\n at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)\r\n at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:56)\r\n at com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:34)\r\n at com.hp.ucmdb.api.server.OperationExecutorForApi.e...

 

Any help would be much appreciated. Have the same issue with SM9\UCMDB intergration scenario, gives this error:

2014/03/25 05:33:36.958	1	1	(0) \r\n--- Start of server-side exception ---\r\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nappilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]\nCMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]\nError while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]\nCMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 68d13e9e222d1b9a31561199fb280806 : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID=´fa71f1cc7cf0a8a66bde8ab5bc7a8123´ Message=´General CMDB request´ Operation=´com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@20909a47´ Customer ID=´1, id name: Default Client´ \nContext=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´} : operation DataInBulkOperation : class com.mercury.topaz.cmdb.shared.base.CmdbException : \nCMDB Internal Error: Error while handling request: {request: ID=´6e1cf309b1b14747edfdf1c2c4bd4459´ Message=´General CMDB request´ Operation=´com.hp.ucmdb.reconciliation.datain.operation.DataInBulkOperation : FAILED!! [ID= 656188236] [Customer ID=1] [Changer=UCMDB: User:admin,LoggedInUser:admin]                        [total= 3.657   , manipulation= 0.016   , identification= 1.172   , identification.query= 1.000   , identification.match= 0.079   , merge= 0.796   , update= 1.594   , merge.loa= 0.266   , update.model.topology= 0.048   , update.model.post_validation= 0.656   , update.model.db= 0.265   , update.history= 0.500   , update.loa= 0.047   ]  [durations: identify= 1.172 dataIn= 0.891] [Ignore From Cmdb-  0 Ignore From Bulk-  0 Merge Operations-  0 Merged CIs-    0 Type Changes-    0 Max Topology Level- 1] [Datas to update-  369] [Referenced Data-    0] addOrUpdate    :  [Objects For Update- ci_collection(123) business_application(123)] [Links For Update- containment(123)] [Referenced Objects-] [Referenced Links-] Message: nt´ Context=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´}´ Customer ID=´1, id name: Default Client´ \nContext=´CMDB Context: Customer id = ´1, id name: Default Client´ , User ID = ´911´ , Caller Application = ´UCMDB_CONTEXT,loggedInUser:{admin}´´}\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:453)\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:197)\r\n\tat com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)\r\n\tat com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:571)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)\r\n\tat com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:24)\r\n\tat com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:56)\r\n\tat com.mercury.topaz.cmdb.server.manage.ServerApiFacade.executeOperation(ServerApiFacade.java:34)\r\n\tat com.hp.ucmdb.api.server.OperationExecutorForApi.executeOperation(Ope...

Have tried everything imaginable, seems to only have started occurring since upgrading to 10.10 for me.

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Re: ERROR CODE- 63000] Recnciliation issue

I'd suggest following set of action.

  1.  In case problem persist after it openeing support calls.
Regards
-Dmitry Gomel, PMP
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Re: ERROR CODE- 63000] Recnciliation issue

Timtator, we also use connect-it scenario. we have ucmdb 10.01. I have the same error in our connect-It scenario which is populating data , updating one attribute into ucmdb . Have you resolved this error? what modifications did you have to make to resolve this error?

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Re: ERROR CODE- 63000] Recnciliation issue

Hi folks,

 

There are multiple reasons why Error Code 63000 comes up, you have to analyze the error message description.

 

Here are some examples that I've seen and resolved:

 

Memory issue

2013-12-13 10:40:03,979 ERROR - !!!FAILED!!![Operation #2063472445 Name=DataInAddOrUpdateData]
com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! Error while trying to [addOrUpdate] on level [2]! Java heap space

 

Relationship aged out

2013-09-23 12:44:58,846 ERROR - !!!FAILED!!![Operation #1197248024 Name=DataInAddOrUpdateData]
com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.model.exception.InvalidModelUpdateException :
Couldn't update link/s (in strict mode) since one (or more) links don't exist in CMDB typology.
The links that don't exist are:

 

 

Conflicting oidToHostClass.xml and SNMP.gz rules for the same OID, both has rules to output for both class router and switch

com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.
attempted to match :
Bulk - (router:[$TempObject3b2437b8369819cb42636e51c0ece903]), (switch:[$TempObject12d9b59bb83f12fe2109d55fddde6429])
Cmdb - (router:[7098ef10163d3c97c971176e4fef030b])
Bulk contradicting types were divided to [router,switch]
CMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.

 

 

In shameer_pm's error: 

Error while trying to [addOrUpdate] on level [1]! CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 133e3f74525622549157b4bb05b7cfac 

Looks like a relationship has aged out.

 

Looks like the same cause in Timtator's first error log:

Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 8fe4815d9cc9a29e9e95794fd1ffa70f

 

One way to verify is to search for a relationship with that ID and see if it exists

Rey Lejano

effectualsystems.com
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Re: ERROR CODE- 63000] Recnciliation issue

Can you share the resolution for the case where "Conflicting oidToHostClass.xml and SNMP.gz rules for the same OID"?

 

I'm experiencing the same error with the IBM Virtualization By Shell job, and "ibm_pseries_frame" & "unix" CITs. The job is being run out-of-the-box, and works in test/prod but not stage.

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Re: ERROR CODE- 63000] Recnciliation issue

Hello,

I've also encountered this bug. I don't know what's causing it, support didn't helped me either (as ususal). So far, the only option is to find offending CIs in log and delete them manually.

Here's what I do:

1. Check cmdb.reconcilation.audit.log for date when error occurred.

2. Read through error.log (or copy with number in file name, like error.log.4). Check for entry like "value=<(2)" (without quotes). You may have to increase logging level for reconcilation appenders to INFO or DEBUG.

3. Once you've found problematic CIs, search for them in console. In my case GUI displayed CIs (for example node and ip_address) with two relations, but only one really existed. Because that relation doesn't exist, only option is to delete one of it's ends, so in my case, I've ususally deleted less important one (like ip_address). I've deleted such CIs using jmx-console.

 

regards

Grzegorz Kluczek

uCMDB ASE Expert

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Re: ERROR CODE- 63000] Recnciliation issue

Hi 

 

Did you get the Fix for your error. If yes, can you please share the fix, we do face the similar problem in our environment.

Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.

attempted to match :

          Bulk - (unix:[$TempObjectc80bb95a55e4ad4e1696a3f6be81b6f1]), (netdevice:[$TempObject7f9a8da33e153e40b3035c0f538c32eb])

          Cmdb - (unix:[1904ab8907c3d9089d746b362b7c5cbd])

Bulk contradicting types were divided to [unix,netdevice]

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Re: ERROR CODE- 63000] Recnciliation issue

Hi,

Have you find any fixes for this issue ?

We faced same issue for vcenter discovery.

Thanks.

Regards.

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