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Error while retrieving actual state from SM9

HI,

I'm getting the following error in SM9 Actual State panel:

The Actual State data is not available at this time. Please contact your administrator. java.lang.RuntimeException: Failed getting queries to execute

 

The following message found in error.log in UCMDB:

2015-12-16 00:00:14,154  ERROR  [qtp694638821-198] (SMIntegrationUtil.java:100) - Failed to get the requested CI: 73ec374d69a15530b293a8d6ace4f4ec
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.RuntimeException : Failed getting queries to execute : operation FTql Calculation Query: Merge Object Layout by ID : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='c82aeeace13d81b2bb5fcb93036f7171' Message='General CMDB request' Operation='com.hp.ucmdb.ftql.FtqlCalculationQueryMergeObjectLayoutById@478b6c1c' Customer ID='1'
Context='CMDB Context: Customer id = '1' , User ID = '911' , Caller Application = 'SM Adapter,loggedInUser:{admin}''}
    at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.createCmdbResponseOnCmdbError(RequestProcessor.java:456)
    at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:200)
    at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:120)
    at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:578)
    at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)
    at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)
    at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)
    at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:20)
    at com.hp.ucmdb.util.SMIntegrationUtil.invokeOperation(SMIntegrationUtil.java:265)
    at com.hp.ucmdb.util.SMIntegrationUtil.calculateCI(SMIntegrationUtil.java:95)
    at com.hp.ucmdb.services.UcmdbSMServiceSkeleton.getAllCIProperties(UcmdbSMServiceSkeleton.java:79)
    at com.hp.ucmdb.services.UcmdbSMServiceMessageReceiverInOut.invokeBusinessLogic(UcmdbSMServiceMessageReceiverInOut.java:52)
    at org.apache.axis2.receivers.AbstractInOutSyncMessageReceiver.receive(AbstractInOutSyncMessageReceiver.java:39)
    at org.apache.axis2.engine.AxisEngine.receive(AxisEngine.java:497)
    at org.apache.axis2.transport.http.HTTPTransportUtils.processHTTPPostRequest(HTTPTransportUtils.java:328)
    at org.apache.axis2.transport.http.AxisServlet.doPost(AxisServlet.java:254)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:546)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1360)
    at com.mercury.topaz.cmdb.server.manage.servlet.LBSessionCookieFilter.doFilter(LBSessionCookieFilter.java:58)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1331)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:477)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:471)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1031)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:406)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:965)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111)
    at org.eclipse.jetty.server.Server.handle(Server.java:349)
    at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:449)
    at org.eclipse.jetty.server.BlockingHttpConnection.handleRequest(BlockingHttpConnection.java:47)
    at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:925)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:870)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:238)
    at org.eclipse.jetty.server.BlockingHttpConnection.handle(BlockingHttpConnection.java:66)
    at org.eclipse.jetty.server.bio.SocketConnector$ConnectorEndPoint.run(SocketConnector.java:254)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:599)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:534)
    at java.lang.Thread.run(Thread.java:722)
Caused by: com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.RuntimeException : Failed getting queries to execute : operation FTql Calculation Query: Merge Object Layout by ID
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:160)
    at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequest(RequestProcessor.java:214)
    at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequestWithQueueLimitation(RequestProcessor.java:223)
    at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:164)
    ... 42 more
Caused by: appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.RuntimeException : Failed getting queries to execute : operation FTql Calculation Query: Merge Object Layout by ID
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:126)
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:60)
    at com.mercury.topaz.cmdb.shared.manage.flowmanagement.api.FlowManager.execute(FlowManager.java:227)
    at com.mercury.topaz.cmdb.shared.manage.operation.flow.OperationInFlowDefaultExecutor.execute(OperationInFlowDefaultExecutor.java:23)
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:158)
    ... 45 more
Caused by: java.lang.RuntimeException: Failed getting queries to execute
    at com.hp.ucmdb.ftql.FtqlCalculationQueryMergeObjectLayoutById.ftqlCalculationgExecuteQuery(FtqlCalculationQueryMergeObjectLayoutById.java:172)
    at com.mercury.topaz.cmdb.server.fcmdb.ftql.operation.query.impl.AbstractFTqlCalculationQuery.ftqlCalculationExecute(AbstractFTqlCalculationQuery.java:23)
    at com.mercury.topaz.cmdb.server.fcmdb.ftql.operation.impl.AbstractFTqlCalculationOperation.doExecute(AbstractFTqlCalculationOperation.java:20)
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:87)
    ... 49 more

Any idei what could it be?

I'm using UCMDB 10.20 and SM9..40

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