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Getting below error while enabling integration point between BSM RTSM and UCMDB.

com.hp.ucmdb.discovery.probe.request.ProbeSideProcessorException: [ErrorCode [802] General
Integration Error{BSM UCMDB Data Sync}]
Failed to log in to host [stbsm002.gsp.accenture.com] with
customer name [Default Client], user [admin], password [*******], state [Actual] application name
[CMDB Adapter]

--- Start of probe-side exception
---
com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException: [ErrorCode
[802] General Integration Error{BSM UCMDB Data Sync}]
Failed to log in to host
[stbsm002.gsp.accenture.com] with customer name [Default Client], user [admin], password
[*******], state [Actual] application name [CMDB Adapter]
at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessGeneralException(ExceptionConverter.java:341)
at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:158)
at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:67)
at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:74)
at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:27)
at
com.hp.ucmdb.discovery.probe.agents.probemgr.adhoctasks.AdHocProbeRequestOperation.performAction(AdHocProbeRequestOperation.java:64)
at
com.hp.ucmdb.discovery.probe.agents.probemgr.taskdispatcher.AdHocTaskDispatcher.dispatchTask(AdHocTaskDispatcher.java:70)
at sun.reflect.GeneratedMethodAccessor61.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:71)
at sun.reflect.GeneratedMethodAccessor13.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:275)
at
com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:112)
at
com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:46)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:237)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:138)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:252)
at javax.management.StandardMBean.invoke(StandardMBean.java:405)
at
com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:801)
at
javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:292)
at
org.springframework.jmx.access.MBeanClientInterceptor.doInvoke(MBeanClientInterceptor.java:405)
at
org.springframework.jmx.access.MBeanClientInterceptor.invoke(MBeanClientInterceptor.java:353)
at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy57.dispatchTask(Unknown Source)
at
com.hp.ucmdb.discovery.probe.agents.probegw.managementtasks.adhoctasks.AdhocThread.run(AdhocThread.java:54)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.hp.ucmdb.federationspi.exception.DataAccessGeneralException: Failed to log in to
host [stbsm002.gsp.accenture.com] with customer name [Default Client], user [admin], password
[*******], state [Actual] application name [CMDB Adapter]
at com.hp.ucmdb.adapters.cmdb9xAdapter.Cmdb9xAdapter.getUcmbService(Cmdb9xAdapter.java:241)
at com.hp.ucmdb.adapters.cmdb9xAdapter.Cmdb9xAdapter.testConnection(Cmdb9xAdapter.java:201)
at
com.hp.ucmdb.discovery.probe.processor.TestConnectionProbeRequestProcessor.processFederationNoneLifeCycle(TestConnectionProbeRequestProcessor.java:18)
at
com.hp.ucmdb.discovery.probe.processor.TestConnectionProbeRequestProcessor.processFederationNoneLifeCycle(TestConnectionProbeRequestProcessor.java:12)
at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:63)
... 29 more
Caused by: com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed
at
com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:154)
at
com.hp.ucmdb.api.client.http.HttpRequestSubmitter.authenticate(HttpRequestSubmitter.java:95)
at
com.hp.ucmdb.api.client.AbstractUcmdbServiceProvider.connect(AbstractUcmdbServiceProvider.java:54)
at com.hp.ucmdb.adapters.cmdb9xAdapter.Cmdb9xAdapter.getUcmbService(Cmdb9xAdapter.java:235)
... 33 more
--- End of probe-side exception ---

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Getting below error while enabling integration point between BSM RTSM and UCMDB.

HI

it is in the error message: The credentials are invalid.

Is the user admin (with its password) defined in BSM  ?

This log file did you get it from the BSM or UCMDB Side ?

Best Regards

Yasser

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