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HP UCMDB - HP Service Manager Federation

Hello experts,

How can I add custom RFC category to RFC federation?

 

From adapter log:

 

2015-02-10 21:46:11,157  DEBUG  [AdHoc:AD_HOC_TASK_PATTERN_ID-456-1423593971141] - smintegration >> received propertiesCondition: (Category IN [CI Group, Hardware, Maintenance, Network, Software, Emergency Change, Normal Change, Standard Change]); result condition Query = :Category isin {"CI Group", "Hardware", "Maintenance", "Network", "Software", "Emergency Change", "Normal Change", "Standard Change"}

 

 

UCMDB 10.20

SM 9.34

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Re: HP UCMDB - HP Service Manager Federation

From the KB doc

 

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These are the steps to add the new category:
 
1) Add the new category to the enum of Category in uCMDB
Go to Type Manager -> System Type Manager -> Change Category and add the new category (for example Application)
 
2) Edit the file serviceDeskConfiguration.xml to add also the category.
 
<ucmdbEnumConfiguration name="change_category_enum">
<enumValueMappings>
<enumValueMapping ucmdbValue="ci_group" serviceDeskValue="CI Group"/>
<enumValueMapping ucmdbValue="hardware" serviceDeskValue="Hardware"/>
<enumValueMapping ucmdbValue="maintenance" serviceDeskValue="Maintenance"/>
<enumValueMapping ucmdbValue="network" serviceDeskValue="Network"/>
<enumValueMapping ucmdbValue="software" serviceDeskValue="Software"/>
<enumValueMapping ucmdbValue="application" serviceDeskValue="Application"/>
</enumValueMappings>
</ucmdbEnumConfiguration>
 
It is also necessary to verify that the others enumerations used in RFC CIs match between SM and uCMDB. Like Approval Status, Change Phase, Subcategory, RFC Status, Risk Assessment, Impact, Priority, etc.
 
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If your category name contains a space between words, convert a space into _ -char in System type editor (like CI Group in the example). It will be converted back into a space by UCMDB when communicating with Service Manager.
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Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish
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