Highlighted
Absent Member.. Absent Member..
Absent Member..
895 views

HP UD Probe Server not reflecting in HP UD Server Console

Hi,

 

I have installed HP UD 10.10 Server on Windows Server 2K8 R2 64-Bit os & HP UD 10.10 Probe server on another Windows Server 2K8 R2 64-Bit OS. Both the servers are virtual servers. The installation didnt give any errors. Post installation, I dont see HP UD Probe under "Data Flow Probe Setup" in HP UD Console. The installation was doen using Domain account which is part of Local Admin group of both the servers. Kindly help as I am unable to proceed further.

 

Thanks in advance.

 

Best Regards,

Kush Rai

0 Likes
6 Replies
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: HP UD Probe Server not reflecting in HP UD Server Console

Please publish WrapperProbeGW.log from C:\hp\UCMDB\DataFlowProbe\runtime\log folder on Probe side.

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.
0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: HP UD Probe Server not reflecting in HP UD Server Console

Hello Dima,

 

Kindly find the attached requested file for your reference.

 

Let me know in case any additional information.

 

Best Regards,

Kush Rai

0 Likes
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: HP UD Probe Server not reflecting in HP UD Server Console

From provided info it's not possible to see what the problem was started with.

Could you please restart the probe service, and send the same log again?

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.
0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: HP UD Probe Server not reflecting in HP UD Server Console

Hi Dima,

 

Unforutnately i left the customer site. Will able to provide the required log file(s) either by tomorrow or monday.

 

I was wondering if its a known issue with HP UD 10.10.

 

Thank alot in advance for your help & support.

 

Best Regards,

 

Kush Rai

0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: HP UD Probe Server not reflecting in HP UD Server Console

Hi Dima,

 

As suggested, I restarted the Probe service. Kindly find the attached log file for your reference.

 

Also I would like to update you on the below points :-

 

1. Trend Micro Officescan Antivirus is configured on 8080 port. The UD tool by default goes on 8080 port.

 

2. HP UD & Probe server are on same VLAN. However the ports are opened on Backup VLAN. Both UD & UD Probe servers has 2 IP addresses : Data IP Address & Backup IP Address.

 


I was wondering if this could be an issue here.

 

Best Regards,

Kush Rai

0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: HP UD Probe Server not reflecting in HP UD Server Console

UD probe uses the 8080 port for call home feature. On the server where probe is getting installed 8080 port should be free.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.