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HP Universal Discovery 10.20 installation - GUI issue

Hi everyone,

 

Version: HP UD 10.20

OS: RHEL 6.5

 

We are unable to start the installation process because of the following error:

"Graphical installers are not supported by the VM."

 

So far...

1: Checked if all the libraries are Installed on the VM - Yes they are.

2: Made sure Java is installed - (JDK 6) and is running.

3: Configured the DISPLAY environment variable to point to a running instance of an X Windows Server.

 

Now, I ran out of ideas. Anybody experienced this during an installation ?

 

Thanks,

Praveen

 

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Re: HP Universal Discovery 10.20 installation - GUI issue

Hello Praveen,

 

Would you please provide the JRE version that you are using ?

 

Best REgards ,

Melissa Carranza Mejias
Customer Support Engineer

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Re: HP Universal Discovery 10.20 installation - GUI issue

Mellissa,

 

Here is the JRE version. 

jre-1.7.0-openjdk.x86_64

 

Thanks,

Praveen

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Re: HP Universal Discovery 10.20 installation - GUI issue

Hi,

 

We installed a GUI on the RHEL 6.5 OS and then used VNC viewer.

The installation was successful. 

 

Still need to check what the issue was earlier.

 

Thanks,

Praveen

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Re: HP Universal Discovery 10.20 installation - GUI issue

Hello Praveen,

 

The recommended JRE version is 1.7u65.

 

Best Regards ,

 

Melissa Carranza Mejias
Customer Support Engineer

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Re: HP Universal Discovery 10.20 installation - GUI issue

Praveen;

 

It could have been the X libraries weren't all installed for XRDP.  The VNC session would redirect all that to the VNC Viewer being used.

 

The software is now installed?

Hope this helps,
Keith Paschal
UCMDB Worldwide Support Lead
Micro Focus Support
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Re: HP Universal Discovery 10.20 installation - GUI issue

Hey Keith,

 

You're right, that is what the Unix admin thought as well.

 

We're good for now. I'll be testing the installation with the necessary X libraries on other environments pretty soon. Will keep you posted.

 

Appreciate your reply.

Praveen

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