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HP uCMDB : How does the probe's memory work ?

Hello everyone,

 

Version:

 

uCMDB 9.05.CUP12.351; DDM Content Pack 11.08.802

 

This question is w.r.t. integrating HP uCMDB with Service Now.

Here is a brief summary of what we've got so far:

1: We pushed around 200 CIs(Business Application CIs and Unix CIs) and 100 relationships from a test uCMDB instance to a test Service Now instance.

2: For some technical reasons, the data in Service Now CMDB was purged (All the CIs were deleted).

3: To my knowledge, the uCMDB probe will cache the sys IDs of the CIs and the relationships in its mysql db.

4: Now lets say, we re-push about 120 CIs and 120 relationships (20 new CIs and relationships along with the 100 old ones). The log summary says, 20 Inserts, 100 updated, 0 deleted which makes point 3 sensible.

 

Although, the CIs were deleted from SNow CMDB, the probe still thinks they exist because of their old Sys ID's. The result after the second push is as follows:

i> All 120 CIs show up in the Service Now CMDB but only the new relationships(20) are created. This, I think is because, uCMDB is trying to connect the CIs using the sys IDs of the old relationships.

 

ii> I tried to solve this issue by running clearprobecache.bat, uninstalling and re-installing the uCMDB probe
but it did not help me.

 

Now, my question is:

Where is the memory located ? On the probe or on the server ? And, how do I clear it so that my next Integration push job is clean.

 

Kindly oblige.

 

Thanks,

Praveen

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Re: HP uCMDB : How does the probe's memory work ?

Hi again,

Can anybody help me understand the concept and troubleshoot this issue we are facing, kindly ?

Thanks,
Praveen
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