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HP uCMDB - SN Push Adapter questions

Hi all,


uCMDB version Info:


DDM CP: 11.08.802


Service Now - Build name: Calgary


With our uCMDB-SN integration uderway, I bumped into a couple issues for which I'm looking for answers.


1: On the XML mapping files that we use alongside the Integration TQLs, what is the datatype I need to use if I wanted to push an array of values. It looks something like this : [Mainframe - zSeries, Windows, Distributed-Linux]

I equivalent datatype on the SN side is a stringlist.


2: Has anybody got the Delete operation working successfully ? Insert and update operations happen wihtout any issues but fails for delete with the following error message:


java.lang.Exception: [DiscoveryMain] [processCIs] [processCIs:delete] Error connecting to Service-Now while processing CIT <c_import_data_unix_ws>
I confirmed with the transactions logs on the SN side and I can see that the probe is making a SOAP call to the WSDL but receives no response and hence fails.

Would greatly appreciate any help.




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