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Hide in Properties Widget setting gets invisible as ucmdb services moves from primary to secondary

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Hi Team,

 

In our UAT and production environment, if the services are moved to current passive servers in the cluster this “Hide in Properties Widget “setting is invisible.  

 

PFA screenshot which explains diference in visibility of "Hide in properties widget"setting when services moved from primary to secondary server.

 

*** System information ***

Server version: 9.05.CUP14 build: 412

OS: Windows Server 2008 R2 version 6.1

DB: UCMDB_SCHEMA at Oracle on ip-pora113:1540 with userName UCMDB_SCHEMA SID: ucmdb01p

CP: 11.12.848

HA: Servers:

[ID: 1, Hostname: ap4830, Last active time: Thu Mar 13 08:49:53 CET 2014, Inactive for (seconds): 14]

[ID: 2, Hostname: ap4831, Last active time: Thu Mar 13 08:50:02 CET 2014, Inactive for (seconds): 5]

Clusters:

[ID: 1, Active server: ap4830]

Customers [Total of 1 customer(s)]:

[Customer ID: 1, Name: Default Client, Cluster ID: 1, Description: Default Client, Config ID: 4

Probe: AP4832, version: 9.05.CUP14, build: 412

Probe: AP4833, version: 9.05.CUP14, build: 412

Probe: AP4834, version: 9.05.CUP14, build: 412

Probe: AP4835, version: 9.05.CUP14, build: 412

Probe: AP4887, version: 9.05.CUP14, build: 412

Probe: AP4888, version: 9.05.CUP14, build: 412

 

 

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Re: Hide in Properties Widget setting gets invisible as ucmdb services moves from primary to seconda

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Hello,

 

I apologize for my late response.

 

The problem that you are facing it may be due to a cache related issue, which is why it works on one server and doesn’t show the additional qualifiers on the second one. 

To check this, can you try the following and let us know the result:

 

- stop the primary server

- let the secondary become primary

- after that stop that as well

- now start the originally secondary

- let it start up all the way

- now start the other server 

 

Regards,

Ana Acosta-Diaz

"HP Support
If you find this or any post resolves your issue, please be sure to mark it as an accepted solution."

Click the KUDOS star on the left to say 'Thanks'

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Re: Hide in Properties Widget setting gets invisible as ucmdb services moves from primary to seconda

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Attaching the image

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Re: Hide in Properties Widget setting gets invisible as ucmdb services moves from primary to seconda

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Hello,

 

I will review the data supplied, and get back to you with the analysis as soon as I can.

 

Thank you,

Ana Acosta-Diaz

"HP Support
If you find this or any post resolves your issue, please be sure to mark it as an accepted solution."

Click the KUDOS star on the left to say 'Thanks'
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Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: Hide in Properties Widget setting gets invisible as ucmdb services moves from primary to seconda

Jump to solution

Hello,

 

I apologize for my late response.

 

The problem that you are facing it may be due to a cache related issue, which is why it works on one server and doesn’t show the additional qualifiers on the second one. 

To check this, can you try the following and let us know the result:

 

- stop the primary server

- let the secondary become primary

- after that stop that as well

- now start the originally secondary

- let it start up all the way

- now start the other server 

 

Regards,

Ana Acosta-Diaz

"HP Support
If you find this or any post resolves your issue, please be sure to mark it as an accepted solution."

Click the KUDOS star on the left to say 'Thanks'

View solution in original post

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