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Installed Software - Process Discovery not reported by Inventory Scanner

Hi,

 

We have UCMDB 10.20 on Windows. We are trying to run the Inventory Discovery by Scanner Job to discover the Installed Software for all the Servers. But we are seeing many Installed Software are not getting Discovered.

One Example, We have a Linux Server and Oracle 11g Software is running on the Server. But the Inventory Discovery Scanner Job did not discover the "Oracle 11g Database" as installed Software. Similarly many more software also not reported on the Discovery.

 

One another we noticed was, this job also not reporting any Processes running on the Server.

 

Can anyone please explain, how to configure the Scanner Job to bring all the Installed Software and Process running on the remote Server.

 

Regards

Ashok

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