Absent Member.
Absent Member.

Integrating UCMDB with SM



The setup is to configure multi-tenancy in Service Manager so that operators can see only specific CIs coming from UCMDB. I.E we have 2 or 3 companies in UCMDB with separate CIs and we want SM operators to see only CIs pertaining to customer 1 or  2. This can be achieved using mandanten,


Question is MUST ucmdb be in multi-tenancy mode or not? As I know we can add customers in ucmdb being in single tenancy mode.


In case someone knows




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