Integrating UCMDB with SM
The setup is to configure multi-tenancy in Service Manager so that operators can see only specific CIs coming from UCMDB. I.E we have 2 or 3 companies in UCMDB with separate CIs and we want SM operators to see only CIs pertaining to customer 1 or 2. This can be achieved using mandanten,
Question is MUST ucmdb be in multi-tenancy mode or not? As I know we can add customers in ucmdb being in single tenancy mode.
In case someone knows