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Inventory discovery by Manual Scanner is failing

We upgraded from ucmdb 10.01 to 10.10 and the Inventory Discovery by Manual Scanner job has been failing since the upgrade.  The logs contain the following error:

 

<< Progress message, Severity: Fatal>>
Error processing results, for more details please check UCMDB server log files
 Recommended log files on UCMDB: error.log, cmdb.reconciliation.log, mam.autodiscovery.log

 

From the mam.autodiscovery.log:

 

Caused by: appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [63000] Reconciliation DataIn general error.]
CMDB Operation Internal Error: class com.hp.ucmdb.reconciliation.datain.exception.DataInException : com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.ModelException : trying to remove false updates, there is no link in data base with id 06d2e9c4240610eac65eea5a133c8b5d : operation Model Update: Update model with bulk of operations in mixed OPTIMISTIC/STRICT mode : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='8f1e612d543fdb850f204eda222046f4' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.model.operation.update.impl.bulk.ModelUpdateBulksMixed@7501d5cb' Customer ID='1'

 

Is this related to the upgrade we did and is there a solution?

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Re: Inventory discovery by Manual Scanner is failing

My scanners are all version 10.01.000 build 255.  Do I need to upgrade my scanners to be in line with the version of UCMDB we are on?  Would that cause the job to fail?

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Re: Inventory discovery by Manual Scanner is failing

Hello Adam ,

 

I hope you are doing well .

 

We have been investigating about this error and there are many possible causes of the issue .

 

We suggest to open a ticket to review more carefully the details of the process.

 

Best Regards ,

Melissa Carranza Mejias
Customer Support Engineer

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