Inventory discovery by scanner (SW utilization and Disk Device Serial number issues)
I would like to know how to get software utilization without heavy scanning. If I select the scanner configuration to _fastsw.cxz, I do not get the software utilization info. If I select _default.cxz, I do get the info. However, I want to know if there is a lightweight and quicker way to get software utilization. I tried to edit the _fastsw.cxz file to enable the software utilization info option, but it was already enabled.
Also, I am having another issue where many DiskDevice CIs that are discovered by the inventory scanner have 0's as the serial number. The only guess that I can make is that this happens with some of the SSD drives.
Any help would be appreciated. Thank you.
Re: Inventory discovery by scanner (SW utilization and Disk Device Serial number issues)
I have found the following info (I don't know how accurate it is):
The UD agent records what processes (as in exe files) are running and for how long. So if it knows what software that exe process is a part of, it can figure out software utilization for that software. For example, if excel.exe is running 5 hours every day and UCMDB knows that excel.exe is a part of the MS Excel software, UCMDB can infer that MS Excel is being utilized 5 hours every day. However, I cannot seem to get software utilization if I don't scan the file path (e.g. C:\Program Files\...\excel.exe) using Inventory Discovery. So if I want to get software utilization, scanning everything underneath %programfiles% appears to be the bare minumum.
As for the SSDs with 0s as serial numbers, I think that the issue is caused because WMI exposes 0s as the serial number for these drives. Unfornuately, every computer that I am having this problem with is an HP computer.