Absent Member.. Absent Member..
Absent Member..

Need your thoughts

It looks like there was an asset in AM with Serial Number MJHWRWB with HostName WTWKMA995672R01 and AssetTag 028095.  This asset has an In service date of 10/15/2012 and the Assignment was “In use”.  The history tab shows the model, assignment and location changed on 10/27/2014.


As this Asset was “In use”, it should have been sent to uCMDB and been assigned a uCMDB ID but there is not one showing in AM.


It appears that on 10/27/2014 uCMDB discovered an asset with the same serial number “MJHWRWB” and created a new asset record in AM with Asset tag 067913 and HostName “WBWKRIB000040EC”.


The path as I understand it is uCMDB should have created the asset in uCMDB based on a pull from AM using AssetTag 028095 and the serial number.  uCMDB should have pushed a uCMDBId back to AM for this asset.  Going forward the uCMDBId would be the unique key between uCMDB and AM.  That would have meant when uCMDB discovered the serial number that it should have merged the discovery data to the AssetTag 028095 record in uCMDB.  This would then push the discovered data to AM using the uCMDBId.  


Instead we seem to have gotten a brand new asset created in AM.  This now means we have 2 assets with the same serial number but different HostNames.  One being discovered and one not.  I assume the one being discovered is the accurate asset and we may be able to delete the other one out of AM but want to understand why this might have happened.  Did uCMDB just not pull the Asset out of AM to start with or was there a merge issue in uCMDB?



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