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Super Contributor.. Super Contributor..
Super Contributor..
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Page Loading error in 10.33

I am receiving a page loading error in 10.33. I have tried the local host on app server but receiving same error. UCMDB Browser is working just fine. Not seeing anything in error log. I will attach the screenshot. It was working fine on Friday and come in on Monday and having this issue. 

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Super Contributor.. Super Contributor..
Super Contributor..

Re: Page Loading error in 10.33

I also have tried the local client. Doesn't do anything either but able to get to login screen. I found this in the security log file though.

 

2018-07-17 09:44:19,266 ERROR [qtp584274924-1502] - WebApplicationException (503 - Service Unavailable) occured during the handlers chain invocation
javax.ws.rs.WebApplicationException
at com.hp.sw.bto.ast.security.cm.resources.FoldersResource.getFolders(FoldersResource.java:81)

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Page Loading error in 10.33

The reasons may be hidden or we can't handle them in the public forum.
I would suggest to open a Support case and provide:

  • executeServerlogParsed with the time interval of your tests (fisrt and last option on false)
  • local client logs
  • applet logs from %temp%\UcmdbLogs
  • local Java console on Debug

This will help Support find a lead.

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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