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Primary IP Address is not getting discovered for End User Assets

Dear,

Please help. We are trying to discover PIrmary ip address and mac address for end user devices like laptops and Desktops, for most of the devices Primary IP Address and MAc address is not getting discovered for End User Assets. We have installed UD agent on the machine and using ud agent to discover the Assets and only UD protocol.

 

Please suggest

thanks
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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: Primary IP Address is not getting discovered for End User Assets

Hello ,

Did you try to discover the details using Jobs? If yes , please create a ticket to review the scan file and start a deep investigation about the agent process . These kind of issues needs to be attend directly.

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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