Primary IP Address is not getting discovered for End User Assets
Please help. We are trying to discover PIrmary ip address and mac address for end user devices like laptops and Desktops, for most of the devices Primary IP Address and MAc address is not getting discovered for End User Assets. We have installed UD agent on the machine and using ud agent to discover the Assets and only UD protocol.
Re: Primary IP Address is not getting discovered for End User Assets
Did you try to discover the details using Jobs? If yes , please create a ticket to review the scan file and start a deep investigation about the agent process . These kind of issues needs to be attend directly.
Customer Support Engineer
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