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Probe crashes with CoreDump when "HostApplication by WMI" runs

We use UCMDB 10.11 CUP 2 Cp 14 upd 3. One of our probes crashes on a regular base when Host Applications by WMI runs.

We found this

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01178855

 

but we the same wmi.dll as on the other systems that work fine. If we exclude the probefrom  "Host Applications by WMI" probe range, then the probe doesn't crash anymore.

Did anybody experience the same issue? Any solution?

 

 

 

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: Probe crashes with CoreDump when "HostApplication by WMI" runs

Hello , 

 

I hope you are doing well . 

 

Would you please attached the communication log of this job ? 

 

Best Regards , 

Melissa Carranza Mejias
Customer Support Engineer

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Micro Focus Expert
Micro Focus Expert

Re: Probe crashes with CoreDump when "HostApplication by WMI" runs

Hi Sanjit,

 

probe may crush few reason such as little or too much heap memory.

 

Can you be sure uCMDB probe has prober memory setting and there will be enough physical memory?

 

if they are fine, best practice could be analyze memory dump to see details,

 

Thanks,

 

Yilmaz

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Honored Contributor.
Honored Contributor.

Re: Probe crashes with CoreDump when "HostApplication by WMI" runs

Thanks for answering. The probe system has a reasonable amount of memory and CPU ( 4 cores, 8 G Mem) and the settings for the Heapsize have been increased. The core file doesn't make to much sense for us, but I attached it if you want to have a look.

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Micro Focus Expert
Micro Focus Expert

Re: Probe crashes with CoreDump when "HostApplication by WMI" runs

Hi Sanjit,

 

looks like this IP [10.16.5.76] is the problem one [at least probe crushed during process].

 

Try to exclued this ip 10.16.5.76 then rerun the job.

 

Let me know, how it goes?

 

Can you also check node that belongs this IP? make sure it has wmi agent there.

 

Thanks,

 

Yilmaz

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