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Probe failed to download server data

Hi, 

Has anyone this seen this error below? I have UCMDB 10.31 colocated with a probe on the same 2012 R2 server. After updating the UCMDB Browser to 4.12, I get this error from the probe. I downgraded to an older version of the browser but the issue still persists. Any help would be appreciated.

jvm 1 | <2017-01-29 18:11:39,299> 1426008 [INFO ] [ProbeGW Tasks Downloader] (ProbeTasksDistributerPull.java:696) - Probe Gateway received 1 tasks from server. UPDATE_SERVER_DATA: 2871 destinations. Total time to retrieve tasks [78] msec
jvm 1 | <2017-01-29 18:11:39,299> 1426008 [INFO ] [ProbeGW Tasks Downloader] (ProbeTasksDistributerPull.java:697) - Probe Gateway received 1 tasks from server. UPDATE_SERVER_DATA: 2871 destinations. Total time to retrieve tasks [78] msec
jvm 1 | <2017-01-29 18:11:39,408> 1426117 [WARN ] [ProbeGW: DB Tasks Distributor] (DownloadsManager.java:113) - Failed to download server data
jvm 1 | java.io.IOException: The filename, directory name, or volume label syntax is incorrect
jvm 1 | at java.io.WinNTFileSystem.canonicalize0(Native Method)
jvm 1 | at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
jvm 1 | at java.io.File.getCanonicalPath(File.java:618)
jvm 1 | at com.hp.ucmdb.discovery.library.communication.downloader.DownloadsManager.getLocalFile(DownloadsManager.java:258)
jvm 1 | at com.hp.ucmdb.discovery.library.communication.downloader.DownloadsManager.permittedFileSystemAccess(DownloadsManager.java:230)
jvm 1 | at com.hp.ucmdb.discovery.library.communication.downloader.DownloadsManager.shouldDownloadFile(DownloadsManager.java:207)
jvm 1 | at com.hp.ucmdb.discovery.library.communication.downloader.DownloadsManager.checkFiles(DownloadsManager.java:89)
jvm 1 | at com.hp.ucmdb.discovery.library.communication.downloader.DownloadsManager.checkFiles(DownloadsManager.java:54)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.downloader.ProbeDownLoader.downloadServerData(ProbeDownLoader.java:83)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.downloader.DownloadResourcesCommand.executeProbeCommand(DownloadResourcesCommand.java:47)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.ProbeTasksActivator.runManagementTask(ProbeTasksActivator.java:70)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.taskdistributor.threads.TaskDistributor.distributeTask(TaskDistributor.java:255)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.taskdistributor.threads.TaskDistributor.distributeTasks(TaskDistributor.java:118)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.taskdistributor.threads.TaskDistributor.distributeTasks(TaskDistributor.java:78)
jvm 1 | at com.hp.ucmdb.discovery.probe.agents.probegw.taskdistributor.threads.TaskDistributor.run(TaskDistributor.java:57)

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Re: Probe failed to download server data

Hello ,

I sugges to create a ticket to receive a complete support on this issue .

 

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Re: Probe failed to download server data

Thanks

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