Reconciliation - Key Identifiers (mac_address) changes dynamically on VM machines
How should we handle to prevent creation of duplicate CI's on both UCMDB & Service Manager when Key Identifiers are dynamic?
Re: Reconciliation - Key Identifiers (mac_address) changes dynamically on VM machines
Hello Pernatozzi ,
I hope you are doing well .
In the file attached we can find the reconciliation settings that we need to modified.Please choose the settings depending of the environment that you are using (RTSM or UCMDB )
Best Regards ,
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation. “