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Reconciliation - Phyical to Virtual Migration creating duplicates

Our administrators are migrating from Physical Servers to Virtual Servers.

This is causing duplicates in UCMDB which is expected, although how should we handle this on Service Manager side?



UCMDB CI push "ABC-001"

Service Manager CI already exists for physical

Service Manager create duplicate ABC-001_DUPLICATE_1

Therefore, the ABC-001_DUPLICATE_1 is the active CI and the name is incorrect


What is the best practice for handling this scenario?





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Re: Reconciliation - Phyical to Virtual Migration creating duplicates

Hello Pernatozzi , 


I hope you are doing well . 


We suggest to add this question to the SM forum because we need to confirm the root cause of the duplicate the CIs in SM . 


Best Regards ,

Melissa Carranza Mejias
Customer Support Engineer

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