Reconciliation - Phyical to Virtual Migration creating duplicates
Our administrators are migrating from Physical Servers to Virtual Servers.
This is causing duplicates in UCMDB which is expected, although how should we handle this on Service Manager side?
UCMDB CI push "ABC-001"
Service Manager CI already exists for physical
Service Manager create duplicate ABC-001_DUPLICATE_1
Therefore, the ABC-001_DUPLICATE_1 is the active CI and the name is incorrect
What is the best practice for handling this scenario?
Re: Reconciliation - Phyical to Virtual Migration creating duplicates
Hello Pernatozzi ,
I hope you are doing well .
We suggest to add this question to the SM forum because we need to confirm the root cause of the duplicate the CIs in SM .
Best Regards ,
Customer Support Engineer
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