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Response code 500 error in HP-UCMDB 10.22

Hi All,

Using ucmdb api jar file to create a tenant using MultiTenancyService by writing JAVA code.

Connection to ucmdb is successful.

While accessing methods of MultiTenancyService, encountering below exception.

com.hp.ucmdb.api.CommunicationException: Got response code 500

at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:241)
at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:136)
at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:75)
at com.hp.ucmdb.api.client.http.HttpRequestSubmitter.internalSubmitRequest(HttpRequestSubmitter.java:71)
at com.hp.ucmdb.api.client.AbstractRequestSubmitter.submitRequest(AbstractRequestSubmitter.java:53)
at com.hp.ucmdb.api.client.AbstractRequestSubmitter.submitRequest(AbstractRequestSubmitter.java:26)
at com.hp.ucmdb.api.client.UcmdbServiceImpl.submitRequest(UcmdbServiceImpl.java:399)
at com.hp.ucmdb.api.client.AbstractService.submitRequest(AbstractService.java:19)
at com.hp.ucmdb.api.client.multitenancy.MultiTenancyServiceImpl.getTenant(MultiTenancyServiceImpl.java:61)

Please help in this regard.


Regards/Sreekeshava S

3 Replies
Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: Response code 500 error in HP-UCMDB 10.22

Hello Muttus ,

I hope you are doing great !

I suggest to create a support ticket to do a deep investigation .

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Micro Focus Expert
Micro Focus Expert

Re: Response code 500 error in HP-UCMDB 10.22

This is too generic of an error to see what is going on... what you really need is the output from the error.log when you try to connect.  I have seen this be db issues in the background, or using the incorrect API (e.g. the ucmdb_api.jar file from one UCMDB version to try and connect to another)...

Hope this helps,
Keith Paschal
UCMDB Worldwide Support Lead
Micro Focus Support
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Super Contributor.
Super Contributor.

Re: Response code 500 error in HP-UCMDB 10.22

Hi Sreekeshava S

If you are trying to call uCMDB api in Java.  500 code may also caused by the logic in your Java code. For example, forget to create a tenant resources before you try to get it. Please check the API document first. Hope this helps.

HP Support

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