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Honored Contributor.
Honored Contributor.
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SLow Processing of the UCMDB

UCMDB 10.32 CP 25

Hi 

Proccessing of opening the UCMDB is taking time checked the error log for this and i am getting the below error not sure if due to this it is happening.

[QuartzScheduler_Worker-3] (ExecutableDumpKpiDashboard.java:45) - Failed doing reflection for class com.hp.ucmdb.systemhealth.operations.DumpKpiDashboardOperation
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]
CMDB Operation Internal Error: class java.lang.NullPointerException : null : operation Dump Kpi Dashboard : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='470f84a32c912bd5a7445669e3578b70' Message='General CMDB request' Operation='com.hp.ucmdb.systemhealth.operations.DumpKpiDashboardOperation@5e984fd0' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'CMDB''}

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: SLow Processing of the UCMDB

Hello ,

We recommend to create a support ticket to study the performace issues. Open a ticket with the following details :

-System Information

-Error.log

-Wrapper.log

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Acclaimed Contributor.
Acclaimed Contributor.

Re: SLow Processing of the UCMDB

The KPI Dashboard issue was fixed in 10.33 CUP1 https://softwaresupport.softwaregrp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1H118649

Performance issues are more difficult to debug so you will have to take your chances with Support.

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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