Highlighted
Honored Contributor.. Honored Contributor..
Honored Contributor..
2976 views

Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Browser 3.1 is on a separate server from UCMDB.

Sometimes certain searches in Browser results in a hangup and the ucmdb_browser.log is flooded with errors pointing to an Integration point. Federated search is disabled and Browser is not integrated to any other tool besides UCMDB.

 

In this example, we customized Search to search for Assets. The search for Assets works but sometimes a search for an Asset CI causes a hangup and there are errors pointing to an Integration point in the ucmdb_browser.log

 

Caused by: appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{Integration Point AM to UCMDB}]
CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [7011] Probe [{0}] did not finish AdHoc Task [{1}] execution in time [{2}].{DFP_001 AD_HOC_TASK_PATTERN_ID-349-1397675884890, 159998}]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [7011] Probe [{0}] did not finish AdHoc Task [{1}] execution in time [{2}].{DFP_001, AD_HOC_TASK_PATTERN_ID-349-1397675884890, 159998}]
CMDB Operation Internal Error: class com.hp.ucmdb.discovery.framework.probe.manager.ProbeAdhocTaskExecutionTimeoutException : Probe [DFP_001] did not finished AdHoc Task [AD_HOC_TASK_PATTERN_ID-349-1397675884890] execution in time [159998] : operation com.hp.ucmdb.discovery.framework.probe.operations.AutoDiscoveryOperationExecuteAdhocTask : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='5b250ff0fea48315d4f51940c33ff36c' Message='General CMDB request' Operation='com.hp.ucmdb.discovery.framework.probe.operations.AutoDiscoveryOperationExecuteAdhocTask@b80f9cb' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on Browser_Server: User - user_001,loggedInUser:{user_001}''} : operation Data Access Query: Calculate By Pattern
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:109)
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:56)
    at com.mercury.topaz.cmdb.shared.manage.flowmanagement.api.FlowManager.execute(FlowManager.java:227)
    at com.mercury.topaz.cmdb.shared.manage.operation.flow.OperationInFlowDefaultExecutor.execute(OperationInFlowDefaultExecutor.java:23)
    at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:148)

 

 

 

Why would a search trigger an error related to an Integration point?

 

Does the source of the CI searched for affect search? Since the Asset CI is from Asset Manager, is this the reason why the Integration point is referenced in the ucmdb_browser.log?

 

Since Federated search is disabled in the JMX-Setting Services and UCMDB Infrastructure Settings, what is causing Integration errors in the ucmdb_browser.log after a search?

 

Can we disable this function of Search so that Integration Errors are not triggered by a search in Browser?

 

Thanks in advance

Rey Lejano

effectualsystems.com
Tags (1)
0 Likes
6 Replies
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Check that search on federated CIs is disabled in Infrastructure Settings.

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.
0 Likes
Highlighted
Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Dima, 

 

Federated search in Infrastructure Settings has always been disabled, screenshot attached

 

Rey Lejano

effectualsystems.com
0 Likes
Highlighted
Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Dima,

 

Since Federated Search is disabled in Infrastructure Settings and we are seeing Integration related errors in the ucmdb_browser.log  when searching for CIs who's source are integrations and search hangs, would turning Max Number of Objects to Federate (quota.ftql.max.number.of.objects.to.federate.with) from 20000 to 0 resolve this issue.

Federation is not in use.

 

I've attached a screenshot of this setting in Infrastructure Settings.

 

Thank you

Rey Lejano

effectualsystems.com
0 Likes
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Dear Rey,

The defect was found that enable federated serach in some flows even when setting shows disable.

BTW, this is explaining why setting value to 0 solve it.

 

New upcoming version 3.2 will include the fix.

If you looking for the patch immediatly please raise the support ticket.

Hope this helps.

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.
0 Likes
Highlighted
Absent Member.. Absent Member..
Absent Member..

Re: Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Hello Dima,

 

We are using 3.21 and the error is still showing up for SM - UCMDB federation. Request for change and Environment is not showing up .

 

Here's log

 

2014-07-11 16:43:13,402 [qtp2013197586-174] (RequestProcessor.java:452) ERROR - appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException : Failed to calculate attribute attribute: name [root_iconproperties] type [string] isFactory [true] isUserUpdated [false] size limit [100] : operation Data Access Adapter: Get Objects Layout : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='3e7abece2e4b49b69d9c3cf44f56fecf' Message='General CMDB request' Operation='com.hp.ucmdb.dataAccess.operations.DataAccessAdapterQueryGetObjectsLayout@6fcbd4d4' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''} : operation FTql Calculation Query: Get Objects Layout : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='e78f029dfcad1df8d35045a180375836' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.server.fcmdb.ftql.operation.query.impl.FTqlCalculationQueryGetObjectsLayout@4649dcb6' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''} : operation Tql Query: Get Ad Hoc Map (By Pattern). Pattern [Ucmdb Browser Related request_for_change by CI ID_-1528052643] : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='bb40a33cea5af1afab72a4d6657e3184' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.tql.operation.query.impl.TqlQueryGetAdHocMap@39548d06' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''} : operation Tql Query for SDK queries (By pattern definition. Pattern [Ucmdb Browser Related request_for_change by CI ID_-1528052643] : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='68e058e79ee3ce7927a0f204e8549658' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.tql.operation.query.impl.TqlQueryForSDKQueries@1e92d2e8' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''}
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class appilog.framework.shared.manage.impl.MamResponseException : appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error{UAT_SMCHANGETEST}]
CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException : Failed to calculate attribute attribute: name [root_iconproperties] type [string] isFactory [true] isUserUpdated [false] size limit [100] : operation Data Access Adapter: Get Objects Layout : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='3e7abece2e4b49b69d9c3cf44f56fecf' Message='General CMDB request' Operation='com.hp.ucmdb.dataAccess.operations.DataAccessAdapterQueryGetObjectsLayout@6fcbd4d4' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''} : operation FTql Calculation Query: Get Objects Layout : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='e78f029dfcad1df8d35045a180375836' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.server.fcmdb.ftql.operation.query.impl.FTqlCalculationQueryGetObjectsLayout@4649dcb6' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''} : operation Tql Query: Get Ad Hoc Map (By Pattern). Pattern [Ucmdb Browser Related request_for_change by CI ID_-1528052643] : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='bb40a33cea5af1afab72a4d6657e3184' Message='General CMDB request' Operation='com.mercury.topaz.cmdb.shared.tql.operation.query.impl.TqlQueryGetAdHocMap@39548d06' Customer ID='1, id name: Default Client'
Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB Browser on CMUCMDB: User - amasing,loggedInUser:{amasing}''} : operation Tql Query for SDK queries (By pattern definition. Pattern [Ucmdb Browser Related request_for_change by CI ID_-1528052643]    at 

0 Likes
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Search in UCMDB Browser Causes Integration Errors in ucmdb_browser.log

Please raise support case for the problem.

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.