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Super Contributor.
Super Contributor.
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Selected CI does not have permission to get related CI's from DB

Hi Team,

 

I am trying to check my data probe manager from the IT universe and I keep getting a reply "Selected CI does not have permission to get related CI's from DB". The CI does not open either.

 

All protocols are failing too and sometimes Data flow probe disconnects.

 

As anyone faced such an issue before . Please find the error screen shot attached, Request your thoughts.

 

Thank You,.

Regards

 

Mathew

 

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Selected CI does not have permission to get related CI's from DB

Are you in multi-tanancy mode?

Regards
-Dmitry Gomel, PMP
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Super Contributor.
Super Contributor.

Re: Selected CI does not have permission to get related CI's from DB

Hi Dima,

 

Yes, we had to select that option while upgrading to 10.01.

 

Regards

Mathew

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Selected CI does not have permission to get related CI's from DB

The problem is most probably related to the fact that you're trying to consume CI from the tenant not assigned to it.

Do you have case opened already? If yes, would you mind sending me the number in PM?

Regards
-Dmitry Gomel, PMP
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Super Contributor.
Super Contributor.

Re: Selected CI does not have permission to get related CI's from DB

Hi Dima,

 

I have sent it you in PM.

 

Regards

Mathew

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Absent Member.. Absent Member..
Absent Member..

Re: Selected CI does not have permission to get related CI's from DB

Where you able to solve this issue? I am having the same issue with my uCMDB server, and have not found a solution to this error.

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Visitor.

Re: Selected CI does not have permission to get related CI's from DB

Hi

 

Could You please try to Select in IT Universe Manager-->Search Ci's ---> CI Type ---ConfigurationItem.

 

Also please make sure in Adminstration-->Infrasturcture Settings --->Object Root should have entry managed_object

 

The steps may not be a right answer but could you please revert with results

 

Hope this helps

 

Cheers 🙂

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: Selected CI does not have permission to get related CI's from DB

Dear chanjes ,

Do you have multi tanacy enabled?

Regards
-Dmitry Gomel, PMP
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