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ServiceNow Push Adapter Issues - UCMDB 10.11

We are planning to integrate UCMDB with ServiceNow.  The plan for the integration is:

 

  1. Test the default OOTB Push Adapter.
  2. Change the ServiceNow Push Adapter from direct SN Update, Insert to ImportSets in SN. It is the recommended way of doing this integration according to other references (forums).

Does someone have modified SN push adapter that use import sets that we can re-use ?.

 

I also have an issue with OOTB SN Adapter which seems to be related to the WSDL. I want to check if someone knows about root cause of the problem. We suspect that is related to the WSDL or the provided version of the axis2 SOAP libraries.

 

Error Log:

<2014-08-27 16:52:17,480> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] ****************************************************************

<2014-08-27 16:52:17,525> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [DiscoveryMain] ========== Process items to add ==========

<2014-08-27 16:52:17,535> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [processCIs] --------------------------------------------------------

<2014-08-27 16:52:17,545> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [getSysIdForCI] No external ID found for CI with ID <UCMDB%0Ant%0A1%0Ainternal_id%3DSTRING%3D8a68582e333e19d21189c4996836da93%0A>

<2014-08-27 16:52:17,554> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [getStub] Setting proxy server <sproxy.comhem.com:8080>

<2014-08-27 16:52:17,555> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [getStub] Got SN API stub for table <cmdb_ci_win_server>

<2014-08-27 16:52:17,555> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [processCIs] CI UCMDB ID: <UCMDB%0Ant%0A1%0Ainternal_id%3DSTRING%3D8a68582e333e19d21189c4996836da93%0A>

<2014-08-27 16:52:17,555> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [processCIs] CI UCMDB MAMID: <8a68582e333e19d21189c4996836da93>

<2014-08-27 16:52:17,556> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [processCIs] CI SN ID (from UCMDB): <None>

<2014-08-27 16:52:17,556> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [processCIs] CI SN type: <cmdb_ci_win_server>

<2014-08-27 16:52:17,556> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] - [Push_to_SN logger] [processCIs] CI Operation: <add>

<2014-08-27 16:52:17,983> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-428-1409151136637] -

Traceback (most recent call last):

File "pushToServiceNow", line 420, in processCIs

AxisFault: org.apache.axis2.AxisFault: org.apache.axis2.databinding.ADBException: Unexpected subelement sys_id

 

 

 

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Re: ServiceNow Push Adapter Issues - UCMDB 10.11

Hi,

 

Were you able to resolve this error:

 

<2015-06-26 16:48:55,496> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-1775-1435351735086] -
Traceback (most recent call last):
File "pushToServiceNow", line 420, in processCIs
AxisFault: org.apache.axis2.AxisFault: org.apache.axis2.databinding.ADBException: Unexpected subelement sys_id

 

Thanks

Vaibhav Goel

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