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Slow login and logout

Hi

 

Login page loads slowly and login and logout is slow.

from error.log timestamp is when i loaded the loginpage

2014-09-11 21:25:45,229 [qtp1995602191-67361] (ValidationPointSecurityContext.java:111) WARN  - ValidationPoint can not redirect, since authenicationPointServer [] or authenicationPointURL [secure/authenicationPointURL.jsp] is null. RequestInfo is [RequestURL is [https://site:8443/ucmdb-ui/login_page.jsp]; Request Method [GET]; RequestQuery is [null]; ].

 

ucmdb is 10.11

 

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Re: Slow login and logout

Provided error isn't relevant.

Could you please tel us if LDAP is in use for authentication?

If yes, what amount of account in a group filetered for login?

If there is a company directory with X thousands of employees, you need to filter for group of real UCMDB users/admins.

Hope this helps.

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-Dmitry Gomel, PMP
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Re: Slow login and logout

LDAP is connected but it is filtered with specific groups - viewer and admin. Total users around 20-30.

 

This morning timings:

https://host:8443/  - 9sec

https://host:8443/ucmdb-ui/ - 19sec

(i have seen 3 minutes)

 

How is the provided error not relevant. As it comes up when I access https://host:8443/ucmdb-ui/ 

 

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Re: Slow login and logout

Please be aware that the size of the UCMDB client running  in browser is big. It's not HTML. Every first time you starting UCMDB clent side on new machine the client binaries will bo downloaded and cached locally. So, if you want quick start, please be sure that Java cache exist and not cleaned every day (this done by default on Citrix thin clients, for instance).

 

Please clarify how you mesure the time. Particularly what the difference between https://host:8443/  - 9sec and

https://host:8443/ucmdb-ui/ - 19sec.

 

Regarding error. Any communication related error will contain address you're connecting to. The warning  you saw isn't relevant to the slownes. This is a known issue, it will be fixed in future release. The CR is http://support.openview.hp.com/selfsolve/document/LID/QCCR1H71358.

Hope this helps.

Regards
-Dmitry Gomel, PMP
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Re: Slow login and logout

Hi

 

JRE has cache. I am using the chrome network tab.  

By opening https://host:8443 you have the UCMDB , Server Status, JMX Console etc links

By opening https://host:8443/ucmdb-ui you have the login page for ucmdb.

 

Interesting part is that I havent noticed slowness when using direct links to reports.

 

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Re: Slow login and logout

I'd suggest to open Java console and move it to Debug by pressing "5" (number button) while in console. This will show you how JRE downloading JARs and checking the signature/certificate correctness.

 

What the chrome network tab is showing?

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-Dmitry Gomel, PMP
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Re: Slow login and logout

Opening the console doesnt help, as the console opens when you have typed in the user/pass. But loading the screen to insert user/pass which is https://host:8443/ucmdb-ui/ takes alot of time.

At that time no java ise loaded. So it cant be java-s fault. Otherwise when I have gotten into the application, it runs acceptable.

 

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Re: Slow login and logout

Just throwing some ideas -

 

uCMDB 10.11 has the new licensing feature. When loading the login page I have seen on a sandbox where it says licence expired. Can it be that the new feature is somehow slowing it down?

Opened:

Mbean: UCMDB:service=Framework Services. Method: dumpOperationStatistics

# Avg (ms):   16335 # Max (ms):   23281 # Count:     6 # Last called: 2014-10-01 10:25:25.000 # Class: appilog.framework.shared.core.operation.query.impl.CoreOperationGetLicenseMiscInformation # CallerApp: UCMDB-Frontpage # CustomerID: 1

 

So, avg is 16s and it has taken 23 s ?

This is taken after i restarted the server.

 

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Re: Slow login and logout

I have a suggestion for you.

Open JMX Console and go to UI Server statistics -->clearServicesStatistics.

Then open new UI session.

Do  getServicesStatisticsSortByAvgDuration method. You will see haviest operations first.

This will show if your theory regarding licensing is correct.

Hope this helps.

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-Dmitry Gomel, PMP
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Re: Slow login and logout

Service                                                            Successful invocations        Failed invocations Average Duration
LicensingService#getLicenseStatus   2                                                        0                                          42116

 

It would seem so. Have you ever come across this? Or should I make a service request to HP ?

 

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Re: Slow login and logout

Please reproduce it again, go to the server logs, check cmdb.api.audit.detailed.log.

Find operation like

2014-10-02 06:54:11,015 [qtp1534344321-83846 - /ucmdb-api/request] - Request [GetLicenseMiscInformation, 105356552, Session{requestOriginator='calcium_1410977771466', sessionId='e857d50d4d1998dbb7fbb99c65aebfff', username='UISysadmin', tenantname='null', customerId=1, id name: Default Client, clientAddr='XXX.XXX.XXX.XXX', lastUsedInMillis=1412254450817}, logged in user: UISysadmin], Input:
Request [GetLicenseMiscInformation, 105356552, Session{requestOriginator='calcium_1410977771466', sessionId='e857d50d4d1998dbb7fbb99c65aebfff', username='UISysadmin', tenantname='null', customerId=1, id name: Default Client, clientAddr=''XXX.XXX.XXX.XXX', lastUsedInMillis=1412254450817}, logged in user: UISysadmin], Output:
 licenseMiscInformation: LicenseMiscInformationImpl{isOnlyFreemiumActive=false, areAllLicensesExpired=false, latestLicenseExpireTime=1421798399000, remainingDaysUntilLatestLicenseExpireTime=111, isAccessBlocked=false}
----- [Total Time: 198ms ]

 

Please share the Total Time fo rthe operation.

 

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-Dmitry Gomel, PMP
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Re: Slow login and logout

----- [Total Time: 25312ms ]

 

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