Suggestions for a Business Case where Change/Incident/Problem uses CMDB to find the answers
We have some problems involving Change/Incident/Problem in our CMDB World. We are trying hard, have created Business Views, impact rules etc etc.
We have plans to take a half day off together with the Change/Incident/Problem. We thought that we perhaps should create some kind of scenario where they work togehter in small groups to solve an upcoming event.
Of course we can make small tasks for them like,
- find all jboss with version 4*,
- Do we have any Windows 2003 running, how many?
- A change will occur on database ABC, which Business Application can be affected?
But we where thinking about something bigger, unfortunately we have not yet figured out how we should do it!
Do you have any suggestions?
Wbr / Fredrik
Re: Suggestions for a Business Case where Change/Incident/Problem uses CMDB to find the answers
Would you please provide us the amount of the View Cis and the SM and UCMDB version ?
Customer Support Engineer
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