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TCP Data by Shell job using wrong SSH credential

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The Host Connection by Shell job uses the correct one and is successful, but the TCP Data by Shell job using wrong SSH credential and gets "permission denied".

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I solved this problem by deleting all shells in UCMDB and allowing them to be recreated by the connection by shell jobs.

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Hello , 

 

Would you please review the credentials ? 

 

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Micro Focus Expert
Micro Focus Expert

Jason;

 

Did you try deleting the credentail on the shell CI attached to the node and rerunning host connection by shell to repopulate it?  Also, does the host have IP Addresses that are shared with other hosts (could we be trying the wrong host + shell credential?).

Hope this helps,
Keith Paschal
UCMDB Worldwide Support Lead
Micro Focus Support
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I solved this problem by deleting all shells in UCMDB and allowing them to be recreated by the connection by shell jobs.

View solution in original post

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Thanks Keith,  that is what I did and it worked. Thanks.

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