Thoughts on flipping a UCMDB tree - integration involved SM
Need to analyse and best implementation approach to flip the tree in UCMDB. affects SM integration, tickets, change,...
Current state: bottom - up relationship (running-software, node (computer), CI (model). example
Example 1: a Server CI has 2 applications (Customer service, broker portal) but the running software RDBMS is serving 4 applications (Customer service, Broker portal, websupport, ...).
Desired state: bottom - up relationship (server, running-software, application)
affecting SM implementation. best practice approach to change the relationship