Highlighted
Frequent Contributor.
Frequent Contributor.
4925 views

UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Hello,

 

I have a problem with the start of the UCMDB 10.1 server and I hope this is the right forum.

 

We had a functioning installation of UCMDB, but after a reboot of the server we can't log in anymore in UCMDB.

I simply start the server with the "server.sh start" command.

The startup.log says that everything is fine.

We can even connect to the status page (http://ipaddress:8080/status) that says that every component is UP .

 

But when we go to login page we get an "Internal Server Error".

 

If I open the error.log on server I can see that the following message is repeated continuosly:

 

[CmdbLifeCycleManager periodic customers detection] (CmdbConnectorImpl.java:166) ERROR - User name or password are wrong - failed to login on UCMDB

 

 

I am sure that the user/password of the Oracle DB are set and are correct.

But I just cannot say to what user and password the log is referring to.

Unfortunately, I have not installed and configured the product and the person who did it is no more available.

 

Any Help is appreciated

 

Thanks in Advance and Regards,

 

Dario Cuccaro

 

Tags (1)
0 Likes
1 Solution

Accepted Solutions
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Hi,

The problem you're decribing could be result of changing  pwd for user UISysadmin. If this is a case, you needed to execute the jmx-console as documented in the developer guide:


There are two out-of-the-box system users; it is recommended to change their passwords after installation using the changeSystemUserPassword method.
- sysadmin/sysadmin
- UISysadmin/UISysadmin (This user is also the Super Integration User SuperIntegrationUser).
If you change the UISysadmin password using changeSystemUserPassword, you must execute the following method: in the JMX Console, locate the UCMDB-UI:name=UCMDB Integration service. Run setCMDBSuperIntegrationUser with the user name and new password of the integration user.

 

Hope this helps.

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.

View solution in original post

8 Replies
Highlighted
Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Hi,

The problem you're decribing could be result of changing  pwd for user UISysadmin. If this is a case, you needed to execute the jmx-console as documented in the developer guide:


There are two out-of-the-box system users; it is recommended to change their passwords after installation using the changeSystemUserPassword method.
- sysadmin/sysadmin
- UISysadmin/UISysadmin (This user is also the Super Integration User SuperIntegrationUser).
If you change the UISysadmin password using changeSystemUserPassword, you must execute the following method: in the JMX Console, locate the UCMDB-UI:name=UCMDB Integration service. Run setCMDBSuperIntegrationUser with the user name and new password of the integration user.

 

Hope this helps.

Regards
-Dmitry Gomel, PMP
Click the Like button at the bottom to say 'Thanks'.

View solution in original post

Highlighted
Frequent Contributor.
Frequent Contributor.

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution
Hi Dima,
sorry for late reply. I opened a case with support and what you described was exactly my problem.
I've marked your reply as a solution.

Thanks and Regards,
Dario
0 Likes
Highlighted
Respected Contributor.
Respected Contributor.

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Hi,

 

I am facing the same issue, but executing "setCMDBSuperIntegrationUser" with the new credentials still fails/not resolve the issue.

 

Is there a restriction on the length and characters used in the password?

 

 

J

0 Likes
Highlighted
Established Member..
Established Member..

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Hi,

 

I have the same problem - the method setCMDBSuperIntegrationUser doesn't do anything.

 

So I can't login in on the interface.

 

Do you have any solution for this?

 

Thanks,

Adina

0 Likes
Highlighted
Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Out of the box, there are password restrictions:

 

The default password policy requires the UCMDB password to include at least one of
each of the four following types of characters:
Uppercase alphabetic characters
Lowercase alphabetic characters
Numeric characters
Symbol characters ,\:/. _?&%=+-[]()|

 

The OOTB minimum password length is 8 characters

 

You can reset a password in the JMX. UCMDB:service=Authorization Services and go to resetPassword

 

 

Rey Lejano

effectualsystems.com
0 Likes
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

HI Team 

 

We dont see  UCMDB-UI:name=UCMDB Integration service under DPS jmx .. What could be the issue here

 

APM 9.30

 

Regard

 

Cheers!

Nvr Blame a day in ur life....... Good day gives "happiness" & Bad day gives "experience" ......
0 Likes
Highlighted
Visitor.

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Hi Dima,

We forgot the sysadmin password, we are not able to login to jmx now. Please let us know hot to change this from UI? It is not the defauls password - sysadmin.

Do we need to execute any steps after changing the password in UI>> users section?

0 Likes
Highlighted
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: UCMDB 10.1 doesn't open login page after startup - error log message in body.

Jump to solution

Thank you.

It worked for me!

 

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.