UCMDB 10.11 - RFC federation really slow - a feature or a fault?
Dear colleagues, I'm building up a ticket federation from Service Manager 9.34 to UCMDB 10.11. I've done enum list customizations like categories, phases etc. in a way KB docs advice.
Incident federation is quite snappy, in my test query (in UCMDB) the query takes ~3 seconds. But, the RFC federation lasts almost nine minutes. Please see the log file below: (fcmdb.ftql.audit.log)
2015-03-05 11:53:38,264 INFO [qtp312621029-98]  Execution Of Federated Pattern "getRelatedInDb" : Total(521 751 ms), Result:[ Objects = 42 , Links = 115 ], Unify[ Time = 125 ms], Calculation( 2 ):[ UCMDB( Time = 15 ms Objects = 24 Links = 25 ) UCMDB/SM UCMDB connection( Time = 521611ms Objects = 19 Links = 90 ) ]
I'm not an UCMDB expert, but my gut feeling is that this simple RFC query should not take that long. The count of open RFC tickets is ~1000 tickets, so it should not be a dedious task. (There are no Change Tasks in SM environment.)
What are the debugging options to dig further what's wrong with the query? Or other tips/means to improve RFC retrieval speed are welcome!
Moving on, this account is no longer active. Best regards, Kelalek
- So Long, and Thanks for All the Fish