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UCMDB 10.11 and HP SM9.35 Integration

HI, I am trying to create a push job for computers, but getting an below error ,  not able to find the issue, can anyone please help. thank you in advance. 

Other Error from SM, return code 19, the error message is "scxmlapi(19) - Doc Engine call failed with cc -1"

CI Push Details:
Source tree XML:
<?xml version="1.0" encoding="UTF-16"?>
<node bdmType="Node" customer_id="1" display_label="dibtesthost"
friendlyType="Windows" global_id="02f440a9b08a7ba5b21e948946aa4248"
id="02f440a9b08a7ba5b21e948946aa4248" name="dibtesthost"
node_role="&lt;Values>&lt;Value>server&lt;/Value>&lt;/Values>"
primary_dns_name="dibtesthost" serial_number="XXXXXXX"/>


Transformed XML:
<?xml version="1.0" encoding="UTF-16"?>
<CreateucmdbNodeRequest>
<model>
<keys/>
<instance>
<file.device>
<UCMDBId>02f440a9b08a7ba5b21e948946aa4248</UCMDBId>
<CustomerId>1</CustomerId>
<Type>computer</Type>
<Subtype>Server</Subtype>
<CIIdentifier>dibtesthost</CIIdentifier>
<DNSName>dibtesthost</DNSName>
<SerialNo>XXXXXXX</SerialNo>
</file.device>
<file.node>
<HostName>dibtesthost</HostName>
</file.node>
</instance>
</model>
</CreateucmdbNodeRequest>


Response message from SM:
<?xml version="1.0" encoding="UTF-16"?>
<CreateucmdbNodeResponse
message="scxmlapi(19) - Doc Engine call failed with cc -1"
returnCode="19" schemaRevisionDate="2016-06-15"
schemaRevisionLevel="1" status="FAILURE"
xmlns="http://servicecenter.peregrine.com/PWS"
xmlns:cmn="http://servicecenter.peregrine.com/PWS/Common"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://servicecenter.peregrine.com/PWS http://dxb01-vwp-hpsa1.DIB.AE:13085/sc62server/ucmdbNode.xsd">
<model>
<keys>
<CIIdentifier type="String">dibtesthost</CIIdentifier>
</keys>
<instance uniquequery="file.device,logical.name=&quot;dibtesthost&quot;">
<file.device type="Structure">
<CIIdentifier type="String">dibtesthost</CIIdentifier>
<DNSName type="String">dibtesthost</DNSName>
<SerialNo type="String">XXXXXXX</SerialNo>
<Type type="String">computer</Type>
<Subtype type="String">Server</Subtype>
<UCMDBId type="String">02f440a9b08a7ba5b21e948946aa4248</UCMDBId>
</file.device>
<file.node type="Structure">
<HostName type="String">dibtesthost</HostName>
</file.node>
</instance>
</model>
<messages>
<cmn:message type="String">scxmlapi(19) - Doc Engine call failed with cc -1</cmn:message>
</messages>
</CreateucmdbNodeResponse>

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: UCMDB 10.11 and HP SM9.35 Integration

you are going to have to check the SM logs for this. The error occured in HPSM, and it seems unhandled. You might need to trace out the connection, by putting an RTM:3 trace on the port you use for this connection. Ideally, use a dedicated port.

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