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UCMDB 10.21 - Error adding/updating credentials and probe ranges

Hi,

We are running into the following generic error while trying to add/delete credentials and add/modify IP ranges for the data flow probes. 

"Error: Failed saving data"

Would appreciate any help in identifying what the issue might be and the best approach to troubleshoot this.  

 

Thanks,

Dhaneesh Nair

 

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Re: UCMDB 10.21 - Error adding/updating credentials and probe ranges

Hello ,

I hope you are doing great!

Did you review and re-create a class model ?

This is a general issue  for that we suggest to create a ticket support to begin a deep investigation .

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Re: UCMDB 10.21 - Error adding/updating credentials and probe ranges

Thank you Melissa. I've created a support ticket for this.

Thanks,

Dhaneesh Nair

 

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Re: UCMDB 10.21 - Error adding/updating credentials and probe ranges

Please follow the steps below when opening case.

1, try to logout/relogin to see if problem could be solved.

2, Don't add any new configuration, just modify a description of any ip and see if it could be saved.

3, Clear the java applet cache and retry.

4, if problem still persisit, provide the client log and server log for investigation.

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