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Honored Contributor.
Honored Contributor.
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UCMDB Browser issue.

Hi Experts,

UCMDB 10.32 CP 23

I am trying to log in into the ucmdb browser. In that i am getting the main page of browser where we can put our credentials but after that as after providing the credentials i am getting the error as Internal error occured.

I checked the logs of browser and found this 

ERROR  [pool-25-thread-1] SystemPropertiesConfigurationImpl - Error reading the password from vault. Reading from env.

java.io.IOException: Cannot run program "get_secret": CreateProcess error=2, The system cannot find the file specified.

And AFTER THIS all I can see in the logs is the below error:

 

ERROR  [pool-25-thread-1] CustomersRetrieverInitializerBean - ERROR Retrieve all customers for connection: localhost.

Does anyone has any idea what does this mean?

Regards

Ayush

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Acclaimed Contributor.
Acclaimed Contributor.

Re: UCMDB Browser issue.

hello Ayush,

 

this is for the embedded Browser? Otherwise I wouldn't see a reason for connection refused for localhost.

 

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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Honored Contributor.
Honored Contributor.

Re: UCMDB Browser issue.

Hi Bogdan,

Yes it is embedded browser 4.13 it was working properly few days back but this error is coming in that. What should i do to remove this error.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: UCMDB Browser issue.

Try to stop the server and clear the runtime\jetty-cache directory.

Somewhere the connection details are lost. For embedded Browser we shouldn't configure them, you will find on the disc a file named ucmdb-browser-config.xml, it should be the OOTB one, if it's changed then you have you root cause.

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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Honored Contributor.
Honored Contributor.

Re: UCMDB Browser issue.

Hi,

I saw that there was a memory issue with this and resolved it by restarting the services.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: UCMDB Browser issue.

Cool. Nice that it works.

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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