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UCMDB SUPPORT TIP: Discovering SQL Server Databases/Instances

In the event when there are some CIs that get ignored on the discovery due to “Reason: Connected CI needed for identification was ignored” however, when checked on the reconciliation.data in.ignored log, you can see that the connected CI that was ignored is not actually ignored but it’s getting merged to an existing one.


For example:

Data Ignored From Bulk:

 {node@$TempObjecte6c23ac67cecb69911ce52a65e0511eb}@[(string-host_key: DefaultDomain), (string-data_source:MSSQL Server Connection by SQL), (boolean-root_enableageing:true), (boolean-host_iscomplete:false), (string_list-lic_type:[udf])]


Then it shows that it was merged, the following CIs were merged:

 cfc7aff9bb0c726b1f0c0930d6024385 = e2d33c920315af2208fac3fa67809058; $TempObjecte6c23ac67cecb69911ce52a65e0511eb

 41f6b2c8f2c9b333a0eb2331a56180cd = e28cf4f8dd8717bba9e4445ddb7393fc; $TempObjecte6c23ac67cecb69911ce52a65e0511eb

 94a1659f4eb8841eb8c83774e885077e = e28cf4f8dd8717bba9e4445ddb7393fc; $TempObjecteaa59552cad1cf01f1ada55c2e65157e


Since the $TempObjecte6c23ac67cecb69911ce52a65e0511eb shows was ignored then the connected CI’s are ignored



In order to resolve such discrepancy, first you will need to confirm if the SQL Server that the database has a relationship with is in a cluster. If so then you should discover the clusters (Microsoft Cluster by NTCMD or UDA) then run the Merge Clustered Software discovery job.


SQL Servers that are clustered will be duplicated on the various physical hosts which causes unintended behavior.  So in this case the SQL Server on a particular host might be merged with a duplicate SQL Server on a different host.  This might cause the endpoint in the relationship to be missing.


If the SQL Server is not in a cluster or you run the Merge Clustered Software job and the issue still occurs, it is suggested to open a Support ticket to further investigate the issue encountered.

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